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Project Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Project Administrator to join our team in Newbury, West Berkshire. As a Project Administrator, you will play a crucial role in ensuring the smooth operation of service calls and installations for our valued customers.
Key Responsibilities:- Allocate Service Calls: Efficiently allocate incoming service calls to field service engineers, maximizing productivity and meeting customer Service Level Agreements (SLAs).
- Coordinate Preventative Maintenance: Coordinate preventative maintenance visits, optimizing time windows and resources to ensure seamless operations.
- Review and Adjust Work Progress: Regularly review and adjust work progress throughout the day, prioritizing high-priority calls while balancing lower priority tasks.
- Plan Engineer Routes: Efficiently plan engineer routes, minimizing travel time and maximizing job completion.
- Make Strategic Decisions: Make strategic decisions on work reassignments or sub-contractor deployment to meet objectives.
- Provide Technical Support: Provide first-line technical support to customers before logging service calls.
- Process Invoices and Contracts: Process invoices and contracts for completed works, if required.
- Analyze Customer Inquiries: Analyze and process customer inquiries and coordinate installation and commissioning works.
- Ensure Customer Satisfaction: Ensure customer satisfaction by managing variations and processing orders, deliveries, installations, returns, and payments.
- Collaborate with Teams: Collaborate with Account Managers and other departments for smooth operations.
- Administration and Time Management: Strong administration, time management, and organizational skills.
- Confidence and Self-Motivation: Confident, self-motivated, and able to work independently.
- Adaptability: Ability to thrive in a changing, high-pressure environment.
- Communication Skills: Excellent written and verbal communication skills.
- Geographical Knowledge: Good geographical knowledge of the UK.
- Computer and Database Skills: Computer and database skills, with experience in SAP.
- Attention to Detail: Attention to detail and a proactive mindset.
- Continuous Improvement: Focused on continuous improvement and best practices.
Adecco is a disability-confident employer and is committed to building a supportive environment for all candidates. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
