Senior Director of Global Technology Operations

3 weeks ago


London, Greater London, United Kingdom State Street Corporation Full time

We are seeking an experienced Senior Director of Global Technology Operations to lead and manage our international IT operations. This role is vital to State Street, enabling the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies.

About Us

State Street Corporation is a leading financial services firm that provides investment servicing, data & analytics, investment research & trading, and investment management to institutional clients. With over two centuries of experience, we have helped our clients safeguard and steward the investments of millions of people.

Job Description

The successful candidate will oversee the performance and reliability of our global IT infrastructure, application support, ITSM function, and ensure optimal functionality, security, and scalability. Key responsibilities include:

  • Managing multiple application support teams at a corporate scale to support over 1500 applications that service critical business processes across State Street.
  • Overseeing the bank's infrastructure operations as it modernizes and moves to the cloud, with operational knowledge and experience inclusive of mainframe, network, midrange, and distributed technologies.
  • Driving ITSM experience and a deep knowledge of Service Management, with ITIL 4 certification, to manage teams who will adapt and adhere to bank-wide Service policies and develop new procedures for Incident and crisis management, Change Management, Problem Management, Knowledge Management, Service Request Management, Event Management, Recovery Management, and Capacity Management.

In addition, the ideal candidate will have experience supporting cyber security applications, working knowledge of vulnerability management and patch management operations, and be able to manage and direct regular budget activities and financial performance targets.

Requirements

To be successful in this role, you will need:

  • A technical Bachelor's degree
  • 20+ years of financial services experience with a large financial services firm or advisory/consulting firm
  • Hands-on real-world global support experience
  • Development and IT Asset Management experience (a plus)
  • Applicable ITIL Certification and knowledge of SRE practices
  • Excellent stakeholder and client management skills
Salary

The estimated salary for this position is $175,000 - $225,000 per year, depending on location and experience.



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