Housing Manager

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Sanctuary Group Full time
About the Role

We are seeking a skilled and dedicated individual to join our Housing team as a Scheme Manager. As a key member of our team, you will be responsible for providing a high-quality housing management service to our residents.

Key Responsibilities
  • Manage low-level anti-social behaviour, including attending evictions and managing complaint processes.
  • Provide a housing management service, signposting tenants to support organisations, and dealing with part of the lettings process.
  • Undertake compliance checks and scheme inspections to ensure health and safety regulations are met.
  • Work with external agencies, such as Social Workers, to address safeguarding concerns and additional support requirements.
  • Identify and report potential repairs or faults in the scheme.
Requirements
  • Experience working with older people or vulnerable client groups is essential.
  • Excellent interpersonal and customer service skills, with the ability to build strong relationships.
  • Ability to work independently in a fast-paced environment.
  • Experience with Microsoft Office (Word, Excel, and Outlook) is desirable.
  • Housing management experience and basic knowledge of welfare benefits and rent accounts is desirable.
Why Work for Us?

Sanctuary Group is a leading social landlord, providing around 70,000 homes across England. We offer a range of benefits, including 25 days annual leave, a pension scheme, and employee discounts.

We are committed to creating an inclusive environment for our employees and customers. We welcome applications from diverse backgrounds and offer adjustments throughout the application process.


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