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IT Services Team Lead

2 months ago

Colchester, Essex, United Kingdom Fisher Jones Greenwood LLP Full time
About Fisher Jones Greenwood LLP

Fisher Jones Greenwood Solicitors is a leading law firm that prioritizes exceptional customer service and innovative legal advice.

The Role

We are seeking an experienced IT Services Team Lead to oversee the day-to-day IT service delivery and support for our organization. The ideal candidate will align with current and future business requirements and objectives while managing 1st and 2nd line support engineers.

Key Responsibilities:
  • Align IT Services with business requirements and objectives
  • Manage daily IT service delivery for Fisher Jones Greenwood
  • Supervise and lead 1st and 2nd line support engineers
  • Work closely with the Head of IT Service Delivery on strategic initiatives
Technical Proficiencies:
  • Windows Server administration
  • DNS, DHCP, and Active Directory management
  • M365/Entra implementation and administration
  • Group Policy / InTune configuration and management
  • Basic Linux services
  • TCP/IP networking and routing
  • VOIP PBX
  • Infrastructure management
  • Cybersecurity best practices
  • Office 365 suite administration
  • Windows desktop/AVD support and management
Experience:
  • Experience in IT infrastructure management
  • Strong understanding of data regulations and GDPR compliance
  • Proficiency in end-user applications, including the Office 365 suite
  • Experience with Windows desktop administration and support
  • Knowledge of cybersecurity principles and practices
  • Excellent leadership and team management skills
  • Strong problem-solving and analytical abilities
  • Effective communication skills, both written and verbal
  • Ability to prioritize and manage multiple projects simultaneously
The Extras:
  • We offer a comprehensive benefits package, including 25 days annual leave, a day off for birthday or wellbeing day, 4% pension contribution, and access to flexible benefits portal

If you are a skilled IT professional with a passion for technology and a drive to lead and innovate, we encourage you to apply for this challenging and rewarding position.