IT Support Specialist

4 weeks ago


Fleet, Hampshire, United Kingdom fish4.co - Jobboard Full time

CV Library is one of the UK's most successful online job sites, and we work with thousands of the biggest names in recruitment, along with well-known corporate clients.

Our Head Office is based in Fleet, Hampshire, with regional branches throughout the UK. We are currently in a phase of exceptional growth and performance and are now looking to aggressively build on that success.

We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting solutions to our internal staff, ensuring their productivity and satisfaction.

  • Recording of all data relating to incidents within the ticketing system ensuring full alignment to the Incident Management Process.
  • Administration of M365, D365, and other Microsoft Power Applications.
  • Triage all incidents and escalate to next level support where required.
  • Answering and resolving user desktop support requests.
  • Responsible for new starters and leavers (office equipment, networking, telephony, PC or laptop setup and new user creation).
  • Ad hoc duties as and when required by line management.
  • Ensuring all Asset details and user accounts/licenses are managed in accordance with procedures & processes.
  • Evaluating and testing new platforms and software when required.
  • Gaining exposure to our technical teams and Business, working closely with the Technical Support Team, Operations and Development.
Requirements
  1. In-depth knowledge on o365, Windows operating systems and other Microsoft Services.
  2. In-depth knowledge and Administrations on Dynamics 365 and other Microsoft Power Apps.
  3. Strong, hands-on experience with laptop/PC configuration and physical setup.
  4. Strong customer service approach and team player.
  5. Basic, hands-on experience with Linux.
  6. Ubuntu / Unix operating systems.
Qualifications & Skills
  1. Appropriate industry experience of working in a Support environment.
  2. Possessing an ITIL certification would be a huge asset OR be able to demonstrate a strong understanding of the methods, Processes, and governance.

A willingness to work a flexible schedule and occasional overtime when needed is something that will be required within this position.


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