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Service Desk Support Specialist

4 weeks ago

Fleet, Hampshire, United Kingdom CV Library Full time

At CV Library, we're seeking a skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing technical support and troubleshooting solutions to our internal staff, ensuring their productivity and satisfaction.

Key Responsibilities:

  • Ensuring all raised issues are handled and resolved against agreed SLAs and processes.
  • Recording of all data relating to incidents within the ticketing system, ensuring full alignment to the Incident Management Process.
  • Administration of M365, D365, and other Microsoft Power Applications.
  • Triage all incidents and escalate to next level support where required.
  • Answering and resolving user desktop support requests.
  • Responsible for new starters and leavers, including office equipment, networking, telephony, PC or laptop setup, and new user creation.
  • Assisting with all internal desk moves as and when required.
  • Ad hoc duties as and when required by line management.
  • Ensuring all Asset details and user accounts/licenses are managed in accordance with procedures and processes.
  • Evaluating and testing new platforms and software when required.
  • Being involved in new deployment projects.
  • Explaining technical details to non-technical stakeholders.

Requirements:

  • In-depth knowledge of o365, Windows operating systems, and other Microsoft Services.
  • In-depth knowledge and administration of Dynamics 365 and other Microsoft Power Apps.
  • Strong, hands-on experience with laptop/PC configuration and physical setup.
  • Strong communication skills.
  • Strong customer service approach and team player.
  • Strong work ethic and ability to work in a dynamic work environment.
  • To be able to work in isolation, demonstrating clear accountability.
  • Basic, hands-on experience with Linux.
  • Basic knowledge of Cisco, Ubiquiti, Aruba.

Desirable Requirements:

  • Knowledge of security principles and best practices.
  • Experience with MDM products such as Intune.
  • Exposure to Domain and Active Directory environments.
  • Ubuntu/Unix operating systems.
  • Google Apps.
  • IOS.
  • Virtualizations.

Qualifications & Skills:

  • Appropriate industry experience of working in a Support environment.
  • Power Platform Fundamentals.
  • Dynamics 365 Fundamentals (CRM) certification would be very desirable.
  • Possessing an ITIL certification would be a huge asset or be able to demonstrate a strong understanding of the methods, processes, and governance.
  • Applicants must be highly motivated, proactive, and want to work to help shape the support we deliver.
  • Highly developed sense of integrity and commitment to customer satisfaction and be able to demonstrate a passion for excellence with respect to treating and caring for customers.
  • Possess a strong work ethic and team player mentality with strong decision-making and analytical abilities.
  • Willingness to work a flexible schedule and occasional overtime when needed.

Benefits:

  • 23 days annual leave, plus additional days for your birthday.
  • Regular team incentives and social events, including annual Christmas and Summer parties.
  • Discounts with major cinemas and retailers, family days out, and much more.
  • Life Insurance.
  • Company Pension.
  • Unlimited access to learning platforms (books, videos, webinars, and training sessions).
  • Employee Assistance Programme (Mental Health & Well-being support).
  • Great culture and work environment.

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Due to the onsite requirement for this role, it would be most suitable for UK-based candidates. All applicants must already hold the Right to Work in the UK.

Click on the link below to find out more about CV-Library careers:

https://www.cv-library.co.uk/work-for-us