Part Time Housing Coordinator
4 weeks ago
About the Role:
We are seeking a highly organized and detail-oriented Housing Administrator to join our Housing Services team. As a key member of our front-line team, you will be responsible for managing customer inquiries, supporting tenancy processes, and handling essential administrative tasks.
Key Responsibilities:
- Act as the first point of contact for residents, providing a welcoming and professional reception, handling inquiries both in person and over the phone, and resolving issues within agreed timeframes.
- Assist with tenancy management by supporting the voids and lettings process, including voiding properties and garages, setting up new property accounts, and managing 'House Exchange' applications.
- Help tenants report repairs and pest control needs to contractors and ensure the reception area remains safe and well-maintained.
- Keep accurate and up-to-date records in Northgate, manage key and fob requests, process recharges, and maintain inventory for keys and fobs.
- Work closely with other Housing Service teams, update knowledge of policies and procedures, and liaise with external agencies to provide timely solutions for residents.
Requirements:
- A proactive approach to resolving customer inquiries and supporting smooth office operations.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us:
Carrington West is a leading recruitment agency specializing in housing and property recruitment. We are passionate about delivering exceptional service to our clients and candidates, and we are committed to making a positive impact in the communities we serve.
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