Part Time Housing Coordinator

4 weeks ago


Ilford, Greater London, United Kingdom Carrington West Full time

About the Role:

We are seeking a highly organized and detail-oriented Housing Administrator to join our Housing Services team. As a key member of our front-line team, you will be responsible for managing customer inquiries, supporting tenancy processes, and handling essential administrative tasks.

Key Responsibilities:

  • Act as the first point of contact for residents, providing a welcoming and professional reception, handling inquiries both in person and over the phone, and resolving issues within agreed timeframes.
  • Assist with tenancy management by supporting the voids and lettings process, including voiding properties and garages, setting up new property accounts, and managing 'House Exchange' applications.
  • Help tenants report repairs and pest control needs to contractors and ensure the reception area remains safe and well-maintained.
  • Keep accurate and up-to-date records in Northgate, manage key and fob requests, process recharges, and maintain inventory for keys and fobs.
  • Work closely with other Housing Service teams, update knowledge of policies and procedures, and liaise with external agencies to provide timely solutions for residents.

Requirements:

  • A proactive approach to resolving customer inquiries and supporting smooth office operations.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Us:

Carrington West is a leading recruitment agency specializing in housing and property recruitment. We are passionate about delivering exceptional service to our clients and candidates, and we are committed to making a positive impact in the communities we serve.



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