Consumer Experience Leader

1 day ago

London, Greater London, United Kingdom Trustpilot, Inc. Full time
About Us

Trustpilot, Inc. is a global leader in online review and rating platforms, with over 300 million reviews and 67 million monthly active users across the globe.

We are driven by connection and believe that everyone deserves to make informed decisions when it comes to online buying experiences. Our culture is built on relationships, collaboration, and respect, and we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

About the Job

We are seeking a highly skilled Consumer Experience Leader to join our team and help shape the future of trust and safety in online buying experiences.

The ideal candidate will have a proven track record in product leadership, with a strong focus on consumer products and a passion for driving innovation.

Key Responsibilities:

  • Develop and implement a comprehensive 3-year product strategy that aligns with Trustpilot's vision of becoming the universal symbol of trust.
  • Lead a dedicated team of Product Managers in developing innovative product solutions that enhance consumer trust and engagement.
  • Collaborate with cross-functional teams to drive growth, improve user experience, and stay ahead of emerging trends and challenges.
  • Mentor and guide team members to excel in their roles and contribute to Trustpilot's mission.

Requirements:

  • Proven experience as a product leader in a technology-focused company, with a significant focus on consumer products.
  • Strategic thinker with a deep understanding of consumer needs and behaviors in the context of online buying decisions.
  • Excellent analytical and problem-solving skills, with experience using data to inform product strategy and decisions.
  • Strong communication and interpersonal skills, with the ability to influence and collaborate across teams.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field.

What We Offer:

  • Competitive compensation package (approximately $120,000 - $180,000 per year) + bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of employment.
  • Two paid volunteering days a year.
  • Pension and life insurance.
  • Health cash plan, online GP, 24/7 Employee Assistance Plan.
  • Full access to Headspace, a popular mindfulness app.
  • Regular opportunities to connect and get to know your fellow Trusties.
  • Access to over 4,000 deals and discounts on various services.

Join Our Team

  • Consumer Experience Leader

    4 weeks ago

    London, Greater London, United Kingdom Portare Solutions Full time

    Portare Solutions is revolutionising e-commerce, and we need a talented Senior Product Manager to help us achieve our goals. As a senior leader, you will oversee the development of our consumer product experience, collaborating with Engineering, Design, Marketing, and Commercial teams to deliver innovative solutions.The successful candidate will have strong...

  • Fashion Brand Aesthetic Leader

    6 days ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    Are you a visionary leader with a passion for luxury fashion design? We are seeking a Fashion Brand Aesthetic Leader to join our team at Consumer Additions and Consumer Exec. With 8+ years of experience in a similar role, you will have a deep understanding of luxury fabrics, finishes, and garment construction.Responsibilities:Lead and manage the design team,...

  • Marketing Campaign Leader

    4 hours ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    Job Title: Marketing Campaign LeaderEstimated Salary: $90,000 - $125,000 per yearAbout Us:Consumer Additions and Consumer Exec is a fast-growing company that is passionate about building innovative marketing strategies. We are seeking an experienced Marketing Campaign Leader to join our team as a Brand Marketing Strategist.Job Summary:The Marketing Campaign...

  • Head of Consumer Experience

    23 minutes ago

    London, Greater London, United Kingdom Trustpilot, Inc. Full time

    About UsTrustpilot, Inc. is a global leader in review management, helping businesses build trust with their customers through genuine reviews. With over 300 million reviews and 67 million monthly active users, we're dedicated to creating a more transparent and trustworthy marketplace.We're driven by connection and are passionate about building a culture that...

  • Consumer Product Leader

    4 days ago

    London, Greater London, United Kingdom Trustpilot, Inc. Full time

    Product ManagerAs a Consumer Product Leader, you will be responsible for leading a team of Product Managers in developing innovative product solutions that help consumers discover, choose, and share their experiences with businesses.About the RoleYou will work closely with our Engineering, Data Science, Marketing, Legal, and Policy teams to ensure that our...

  • Senior Accountant

    59 minutes ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    About the RoleWe are seeking a Senior Management Accountant to join our team at Consumer Exec. As a key member of the finance department, you will be responsible for managing the AP and AR functions, preparing and posting monthly accruals, and ensuring timely and accurate financial reporting.The ideal candidate will have strong technical accounting...

  • Brand Experience Manager

    55 minutes ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    About UsConsumer Additions and Consumer Exec is a rapidly scaling company dedicated to delivering exceptional customer experiences through innovative marketing strategies. Our team is passionate about building something great and is looking for like-minded individuals to join us on this journey.As a Senior Brand Marketing Executive, you will play a crucial...

  • Financial Leader for Consumer Industry

    4 weeks ago

    London, Greater London, United Kingdom COREcruitment Full time

    Job Title: Financial Leader for Consumer IndustryAbout the RoleWe are seeking a highly experienced financial leader to join our network of Fractional CFOs. As a Financial Leader, you will provide part-time financial leadership to growing companies within the consumer industry.Key ResponsibilitiesSupport Founder-led businesses post-investmentDevelop and...

  • Consumer Products Business Leader

    4 weeks ago

    London, Greater London, United Kingdom Arlington Resource Management Ltd Full time

    Job Description:We are seeking an experienced Consumer Products Business Leader to join our Management team at Arlington Resource Management Ltd. As a key member of the team, you will be responsible for managing financial operations and reporting, addressing FX issues with overseas suppliers, and preparing the company for potential trade sale.Key Skills and...

  • Consumer & Retail Industry Group Leader

    6 days ago

    London, Greater London, United Kingdom White & Case Full time

    Are you a driven and ambitious professional looking to make your mark in the Consumer & Retail industry? Do you have a proven track record of success in business development and a strong understanding of the industry?About the RoleWe are seeking a highly skilled Consumer & Retail Industry Group Leader to join our team in London. As a key member of our Global...

  • Strategic Pricing Leader

    4 weeks ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    Job Title: Commercial Pricing ExpertAbout the Role:We are seeking an experienced Commercial Pricing Expert to join our team at Consumer Additions. As a key member of our commercial team, you will be responsible for defining and implementing the group dynamic pricing strategy, engaging the group leadership team to gain buy-in, and leading the group pricing...

  • Global Consumer Marketing Leader

    4 weeks ago

    London, Greater London, United Kingdom Braintree Full time

    We are Braintree, a global leader in digital payments. Our mission is to empower businesses and individuals to connect, transact, and thrive in the digital economy.PAYPAL IS A GLOBAL LEADER IN ONLINE PAYMENTS, WITH OVER 35 MILLION ACTIVE CONSUMERS IN EUROPE. WE OFFER OUR CUSTOMERS THE FLEXIBILITY TO USE THEIR ACCOUNTS TO PURCHASE AND RECEIVE PAYMENTS FOR...

  • Consumer Insights and Growth Leader

    4 weeks ago

    London, Greater London, United Kingdom Pets at Home Full time

    Job Description">This is an exciting opportunity to join our commercial leadership team as a Consumer Insights and Growth Leader at Pets at Home. The successful candidate will have a strong track record of delivering strategic growth and insight-driven solutions in a fast-paced consumer-facing environment.">">Leading cross-functional teams to develop and...

  • Consumer Insights Leader

    7 days ago

    London, Greater London, United Kingdom Harnham Full time

    About the Opportunity:Harnham is looking for a seasoned Consumer Insights Leader to join their team. This is an ideal opportunity for someone with a commercial mindset and experience working with sales teams.About the Role:The successful candidate will work across a range of insight projects, developing new evaluation methods and driving key initiatives...

  • Consumer Experience Lead

    2 weeks ago

    London, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time

    About the OpportunityWe are seeking a highly skilled Digital Account Strategist to join our retail operations team in London. The successful candidate will be responsible for driving digital sales growth and enhancing consumer experiences through innovative strategies and technologies.As a key member of our retail operations team, you will contribute to...

  • Executive Leader, Consumer Sector

    4 days ago

    London, Greater London, United Kingdom Goodman Masson Full time

    About Goodman Masson:We are a leading recruitment agency that specializes in placing professionals in top companies. Our goal is to help our clients find the best talent to drive their business forward.Job Description:As an Executive Leader, Consumer Sector, you will be responsible for building relationships with current and prospective clients. You will...

  • Visionary Leader for Consumer Division

    4 weeks ago

    London, Greater London, United Kingdom Hanson Search Full time

    We are seeking a dynamic and innovative leader to spearhead the growth of our Consumer Division in London. With a passion for consumer PR, you will drive strategic direction, innovation, and profitability.About UsHanson Search is a leading PR agency with a reputation for delivering impactful campaigns that drive results for our clients. Our team consists of...

  • Brand Experience Manager

    7 days ago

    London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time

    Job OverviewWe are seeking a seasoned Brand Experience Manager to join our team at Consumer Additions and Consumer Exec. As a key player in our marketing department, you will be responsible for developing and executing impactful offline marketing strategies that drive brand awareness and customer engagement.The ideal candidate will have a strong...

  • Strategic Financial Leader for Consumer Growth

    4 days ago

    London, Greater London, United Kingdom COREcruitment Full time

    Job OverviewWe are seeking a highly experienced financial leader with a strong track record in the consumer industry to join our network as a Fractional CFO. This part-time role offers the opportunity to provide strategic financial oversight and drive business growth for growing companies within the consumer industry.

  • AI Voice Experience Leader

    4 weeks ago

    London, Greater London, United Kingdom The Learning Experience #393 Full time

    Lead AI Voice Experience InnovationsThe Personalization team at The Learning Experience #393 is committed to making music and podcast recommendations more enjoyable for listeners. As our Senior Machine Learning Engineering Manager, you will oversee the development of voice audio that enhances user experience.Estimated Salary: $180,000 - $200,000 per yearIn...