Performance and Engagement Leader

5 days ago


Elland, Calderdale, United Kingdom Saint Gobain Cristaleria, SL Full time
About the Job

We are looking for an experienced leader to join our team as a Customer Experience Manager. As a key member of our leadership team, you will be responsible for developing and implementing effective customer experience strategies that align with Saint-Gobain's goals.

The ideal candidate will have a strong customer focus, with the ability to build and maintain top-class service standards. They will also be confident and resilient, with a positive outlook to motivate and encourage others.

This is an excellent opportunity to join a dynamic organization and contribute to its growth and success. If you are passionate about delivering outstanding customer experiences and have the skills and expertise to succeed, we encourage you to apply.

Key Responsibilities:

  • Develop and implement customer experience strategies aligned with Saint-Gobain's goals
  • Lead training programs across the branch network to maintain exceptional standards
  • Monitor and share performance against customer satisfaction indicators (CSI)
  • Manage a team of 11 professionals across three branches, promoting collaboration and knowledge sharing
  • Enhance the quotation and sales process to maximize quote conversion and sales targets


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