Claims Adjuster

2 months ago


Ipswich, Suffolk, United Kingdom AXA Group Full time
About the Role

We are seeking a highly skilled and experienced Claims Adjuster to join our Property and Casualty Claims Department. As a key member of our team, you will be responsible for handling a portfolio of claims, providing expert analysis and guidance to stakeholders, and ensuring that claims are resolved promptly and fairly.

Key Responsibilities
  • Manage a portfolio of claims up to a pre-determined authority level, ensuring that all claims are reserved within company guidelines.
  • Pro-actively engage with all stakeholders to resolve claims promptly, fairly, and with due expertise.
  • Liaise with brokers and/or clients to investigate liability and discuss claims protocols, claims activity, trends, and claims defensibility.
  • Develop and maintain strong relationships with Underwriters, Actuaries, and other internal departments as required.
  • Provide guidance and direction to Third-Party Administrators and Legal Partners for claims that fall outside of Delegated Authority arrangements.
  • Effective diary management of all claims through use of a diary system, allowing handlers to review their claims every 90 days.
  • Regular meetings with delegated claims partners to oversee portfolio performance, improvement areas, and fund adequacy.
  • Attend audit performance discussions with key partners, ensuring that action points are tackled quickly and effectively.
  • Work with Offshore/Shared Services to ensure delivery of expected service, looking for ways to enhance and supplement support received.
  • Attend underwriting-driven meetings to explore and explain portfolio management performance and offer opinion on risks and businesses written.
  • Prepare for and present large claim activity to the Management/Leadership team.
  • Assist Underwriters with renewal proposals, ensuring they have claims detail needed to make informed decisions about business written.
  • Liaise with Brokers/Co-insurers/other Defendants as and when required.
  • Manage all Litigated cases effectively and within company practices and expectations.
  • Manage static and inactive claims across the wider team as required.
  • Analyse data sets to expose outliers and anomalies as part of the performance management regime.
Requirements
  • Interest in handling Casualty claims.
  • Knowledge of the MOJ Claims Portal is preferable, but not essential.
  • Confident and effective communication skills, both written and spoken.
  • Excellent organization.
  • Happy to work on team activities or individually.
  • Competent in all Microsoft suite products.
  • Ability to find solutions - innovative.
  • A high level of numeracy and an attention to detail.
  • Willingness to show pragmatism when required.
  • Preparedness to seek guidance or authority when uncertain – be accountable.
  • A true commitment to achieving excellence.
  • Ability to prioritise tasks and responsibilities.
  • Educated to A Level standard or equivalent experience as a minimum.
About AXA XL

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals, we don't just provide re/insurance, we reinvent it.

How? By combining an efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

At AXA XL, we are happy to talk flexible working. We are committed to building a diverse and inclusive workforce and consider flexible ways of working for every role. Talk to us about how we can make flexibility work for you.


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