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Operations Manager

2 months ago


Birmingham, Birmingham, United Kingdom Service Care Solutions Full time £50,000 - £60,000
Head of Operations Job Description

We are seeking an experienced Head of Operations to lead our national events team. The successful candidate will be responsible for the management and development of the operations team, evaluating and monitoring performance, and ensuring they receive feedback on their performance.

The Head of Operations will lead all service lines, including Event Traffic Management, SIA DS & CCTV Security, Event Stewarding, Hostile Vehicle Mitigation, and Event Parking & Sales. They will also ensure all events have an operations pack, including up-to-date risk assessments, traffic management plans, crowd management plans, and commercial plans.

The ideal candidate will have a good understanding of Chapter 8 traffic signs manual, Green Guide, and Purple Guides. They will also be willing to work outside of their role to support the growth and success of the business.

Key responsibilities include:

  • Management of all company equipment, stock, vehicles, and uniforms across the UK
  • Leadership of the operations team, including coaching and mentoring
  • Development and implementation of operational plans and procedures
  • Ensuring compliance with relevant laws and regulations

The successful candidate will have 5+ years' experience in line management, with a proven track record of effective coaching and mentoring. They must live within a daily commutable distance of Coventry Head Office and hold a UK driving license. An SIA DS license is desirable.