Store Manager

4 weeks ago

Croydon, Greater London, United Kingdom Frasers Group Full time

Job Title: Store Manager

The Opportunity:

As a Store Manager at Frasers Group, you will be responsible for leading a high-performing team and driving business results in a fast-paced retail environment. You will achieve this by building a team who will train, coach, and progress, supporting business initiatives, and ensuring compliance with store operations, customer service, budget control, people, and product.

The Ambition:

1. Operations:

  • Promote all store operations and deliver to expectation on all KPIs.
  • Support with the planning of workload to ensure a productive and efficient team.
  • Make confident decisions and delegate to the team effectively.
  • Support with compliance of process and procedures while maintaining a safe and healthy environment for both the team and customers.
  • Assist with training and coaching the team below to best practice.
  • Use business communication tools to monitor completion of tasks and meet deadlines.

2. Controls:

  • Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively.
  • Plan store schedules in line with store trading patterns and business expectation.
  • Assist with compliance for processing of payroll issues and problem-solve effectively.
  • Support with store daily structure to ensure the store meets compliance, customer service, and security standards.
  • Be accountable for controlling wages.

3. Sales:

  • Understand business and customer expectation and motivate the team to deliver an excellent customer experience.
  • Understand product features and benefits and assist with training the team to maximize sales opportunity.
  • Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
  • Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness.
  • Use reports to analyze and support with commerciality of key products to impact sales and profitability.
  • Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency.

4. Development:

  • Assist with identifying internal talent and support performance management processes to drive exceptional performance.
  • Support with identifying performance issues and escalate professionally.
  • Be self-driven in own personal development, take on developmental feedback constructively.
  • Understand and promote Frasers Group core values and coach the team to engage with these values.

5. Leadership and Management:

  • Inspire the team and act as a role model.
  • Support with coaching and motivating the team to achieve success.
  • Develop relationships with the store team and ensure everyone is working to the same goals.
  • Work to build the success of the store as a whole.

Qualifications:

  • 3 years Management experience working in a fast-paced, high-volume retail environment.
  • Ability to positively impact results in sales, payroll, and stock loss.
  • Proven record of developing talented individuals.
  • Must be able to work well under pressure and to strict deadlines.
  • Committed to supporting the area manager to achieve the highest store standards and customer service.

Additional Information:

  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless Incentive Scheme watch video to find out more.
  • We offer a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

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