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Customer Experience Specialist

2 months ago


Bristol, Bristol, United Kingdom Ashton Gate Full time
Job Title: Customer Experience Specialist

Ashton Gate Stadium is a unique sports and entertainment business with a core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies.

This is a proactive partnership sales role whose primary objective is to drive new business revenue into the Bristol Sport Group, with particular focus on Bristol City and Bristol Bears Women's teams.

The successful candidate will need to work closely with other members of the Partnership Sales team and the retained agency, generating new leads, building on existing relationships and converting to new or enhanced partnerships.

This role will require someone who is dedicated and passionate about sales with previous proactive sales experience, has excellent people skills, attention to detail and the ability to create enticing sales material using powerpoint or Canva.

Working closely with the Partnership Sales team, the Hospitality Sales team and Non Match day Events team, you will create a collaborative target list, using agreed rationale and following the wider sales strategy.

Key Responsibilities:
  • To identify the business requirements of each prospect and to create tailored proposals to meet each brand's business needs.
  • To present the proposition, develop the relationship with the prospect and to negotiate and close new partnership opportunities with support from the Chief Commercial Officer as appropriate.
  • To work with the wider team and Fever Pitch to create enticing sales materials, tailored to each individual company.
  • To attend appropriate networking events and to host prospects on Match Days as required.
  • To work with the account management team in the transition into the partnership ensuring that the rights are delivered as outlined in the agreement.
  • To update on pipeline and progress made at the Partnership Sales meeting each week.
  • To keep the Booking and Pipeline report up to date for the Partnership Sales team.

Hours: 5 out of 7 days to include home games on evenings and weekends

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

We are committed to safeguarding the welfare of children and young people and expects all employees and workers to endorse this commitment.