2nd/3rd Line Technical Support Specialist
4 days ago
Job Summary:
ISR Recruitment is seeking a skilled 2nd/3rd Line Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing expert technical support and guidance to our service desk and customers.
Key Responsibilities:
- Provide technical support and guidance to the service desk and customers via various communication channels.
- Assist customers with hardware and software problems, including installation, diagnosis, repair, maintenance, and upgrade of software and hardware.
- Ensure optimal performance of all software and hardware, including PCs, terminals, and printers.
- Collaborate with the service desk to resolve customer issues and improve overall customer satisfaction.
- Stay up-to-date with the latest technology trends and advancements in the retail sector.
Requirements:
- Minimum of 3 years' experience in an IT support role.
- Understanding of Server/Client setups.
- Understanding of TCP/IP Networking principles for troubleshooting purposes.
- Experience of Microsoft SQL Server.
- Experience of all Windows Operating Systems.
- Experience of Microsoft Services and Web Services.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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