Team Support Manager

4 weeks ago


ShorehambySea, West Sussex, United Kingdom ENGINEERINGUK Full time
Team Support Manager

About the Role

We are seeking a highly skilled and experienced Team Support Manager to join our team at ENGINEERINGUK. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our stores.

Key Responsibilities

  • Lead and manage a team of customer service representatives to deliver excellent customer service and achieve sales targets.
  • Develop and implement effective store operations processes to improve efficiency and productivity.
  • Collaborate with store leadership to achieve business objectives and drive sales growth.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Ensure compliance with company policies and procedures.

Requirements

  • Proven experience in a customer-facing role with a strong focus on customer service.
  • Excellent leadership and management skills with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with colleagues and customers.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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