Team Support Manager

2 weeks ago

ShorehambySea, West Sussex, United Kingdom Marks and Spencer Full time
Job Title: Team Support Manager

Job Summary:

We are seeking a highly skilled and experienced Team Support Manager to join our team at Marks and Spencer. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and supporting the store leadership team in achieving business objectives.

Key Responsibilities:

  • Deliver great standards and service by putting the customer first
  • Act on customer feedback to deliver improvement
  • Ensure the delivery of brilliant basics
  • Coach the team to deliver excellent standards of product presentation
  • Support the delivery of plan A
  • Provide regular and timely feedback to line manager to support colleague performance
  • Support with the training and coaching of colleagues maximising digital tools and channels
  • Identify colleagues for recognition and celebrates success within the store
  • Provide feedback to BIG to improve colleague experience
  • Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
  • Role model new ways of working through the use of digital tools
  • Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
  • Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation
  • Maintain a safe and legal store environment
  • Support visual merchandising updates across all launches, events and campaigns

Key Capabilities:

  • Understand how M&S operates, its strategy, future and the role they play
  • Effectively manage own reactions and responses around change
  • Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
  • In control of their own reactions and considers how to share their perspective to create better reactions for the team

Technical Skills/Experience:

  • Support the delivery of excellent customer service and KPI's across the store
  • Good level of digital capability and can access and utilise relevant systems
  • Good knowledge of the commercial operation, brilliant basics and operational excellence
  • Current working knowledge of all VM principles
  • A good communicator with the ability to build relationships and work within a team
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
  • Maintain high presentation standards, attention to detail and deliver on time, right first time
  • Interpret data relevant to the role
  • Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders:

  • Customers
  • Colleagues
  • Store Leadership
  • BIG

  • Team Support Manager

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and supporting the delivery of our business objectives.Key ResponsibilitiesPlan, allocate, and follow...

  • Team Support Manager

    2 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and supporting the delivery of our business objectives.Key ResponsibilitiesPlan, allocate, and follow...

  • Team Support Manager

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support ManagerAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team at ENGINEERINGUK. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our stores.Key ResponsibilitiesLead and manage a team of customer...

  • Team Support Manager

    4 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support ManagerAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team at ENGINEERINGUK. As a key member of our store operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our stores.Key ResponsibilitiesLead and manage a team of customer...

  • Team Support Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our store.Key ResponsibilitiesLead and manage a team of customer...

  • Team Support Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our store.Key ResponsibilitiesLead and manage a team of customer...

  • Team Support Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day running of the store.Key ResponsibilitiesLead and manage a team of...

  • Team Support Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day running of our store.Key ResponsibilitiesLead and manage a team of...

  • Team Support Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day running of our store.Key ResponsibilitiesLead and manage a team of...

  • Team Support Manager

    3 weeks ago

    Shoreham-by-Sea, West Sussex, United Kingdom ENGINEERINGUK Full time

    Team Support Manager - Customer AssistantAbout the RoleWe are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day running of the store.Key ResponsibilitiesLead and manage a team of...

  • Christmas Support Team Member

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom NEXT Full time

    About the Role:To be a successful Christmas Support Team Member, you will:Process stock quickly and accurately, ensuring it's beautifully presented and available to customers.Work in various areas of the store, including sales floors, to offer fast and friendly service.Support and effectively communicate with customers, colleagues, and managers at all...

  • Christmas Support Team Member

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom NEXT Full time

    About the Role:To be a successful Christmas Support Team Member, you will:Process stock quickly and accurately, ensuring it's beautifully presented and available to customers.Work in various areas of the store, including sales floors, to offer fast and friendly service.Support and effectively communicate with customers, colleagues, and managers at all...

  • Christmas Support Team Member

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Next Full time

    About the Role:We are seeking a highly motivated and flexible individual to join our Christmas Support Team as a Temporary Stock Team Assistant. As a key member of our team, you will play a vital role in ensuring our products are beautifully presented and available to our customers in the run up to Christmas and during our End of Season Sale.Key...

  • Christmas Support Team Member

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Next Full time

    About the Role:We are seeking a highly motivated and flexible individual to join our Christmas Support Team as a Temporary Stock Team Assistant. As a key member of our team, you will play a vital role in ensuring our products are beautifully presented and available to our customers in the run up to Christmas and during our End of Season Sale.Key...

  • Team Member

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Next Full time

    About the Role:We are seeking a highly organized and detail-oriented Delivery Team Member to join our team at Next. As a key member of our store team, you will be responsible for ensuring that our products are available to customers as quickly as possible.Key Responsibilities:Accurately process stock quickly and to the highest standard, including scanning,...

  • Team Member

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Next Full time

    About the Role:We are seeking a highly organized and detail-oriented Delivery Team Member to join our team at Next. As a key member of our store team, you will be responsible for ensuring that our products are available to customers as quickly as possible.Key Responsibilities:Accurately process stock quickly and to the highest standard, including scanning,...

  • Care Team Member

    2 months ago

    Shoreham-by-Sea, West Sussex, United Kingdom Jupiter Recruitment Full time

    Job Opportunity for a Dedicated Registered NurseJupiter Recruitment is seeking a qualified Registered Nurse to join our team in a dynamic care home setting. As a Registered Nurse, you will be responsible for delivering high-quality patient care and contributing to the overall well-being of our residents.Key Responsibilities:Provide exceptional patient care...

  • Care Team Member

    2 months ago

    Shoreham-by-Sea, West Sussex, United Kingdom Jupiter Recruitment Full time

    Job Opportunity for a Dedicated Registered NurseJupiter Recruitment is seeking a qualified Registered Nurse to join our team in a dynamic care home setting. As a Registered Nurse, you will be responsible for delivering high-quality patient care and contributing to the overall well-being of our residents.Key Responsibilities:Provide exceptional patient care...

  • Team Associate

    2 months ago

    Shoreham-by-Sea, West Sussex, United Kingdom Next Full time

    About the Role:To be a successful Sales Team Member, you will:Provide exceptional customer service, ensuring a positive experience for all customers.Share your knowledge and passion for our products, helping customers find the perfect solutions.Work collaboratively with the team to achieve sales goals and maintain a high level of customer satisfaction.Take...

  • Kitchen Team Member

    1 month ago

    Shoreham-by-Sea, West Sussex, United Kingdom Stonegate Group Full time

    About the RoleWe are seeking a skilled and enthusiastic Kitchen Team Member to join our team at The Amsterdam Inn, a Grade-II listed building with a rich history. As a Kitchen Team Member, you will play a vital role in delivering exceptional food and beverage experiences to our guests.Key ResponsibilitiesAssist the Head Chef with food preparation, stock...