Team Support Manager
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Team Support Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our store.
Key Responsibilities
- Lead and manage a team of customer assistants to deliver excellent customer service and achieve sales targets
- Develop and implement effective store operations processes to improve efficiency and productivity
- Collaborate with store leadership to achieve business objectives and drive sales growth
- Provide coaching and training to customer assistants to enhance their skills and knowledge
- Monitor and analyze sales data to identify trends and opportunities for improvement
- Ensure compliance with company policies and procedures, including health and safety and customer service standards
Requirements
- Proven experience in a customer-facing role, preferably in a retail environment
- Excellent leadership and communication skills, with the ability to motivate and inspire a team
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Ability to work flexibly, including evenings and weekends, to meet business needs
- Knowledge of company policies and procedures, including health and safety and customer service standards
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and progression
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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