Digital Advertising Account Manager
4 weeks ago
Role Overview
We are seeking a seasoned Digital Advertising Account Manager to join our dynamic Advertising team at EFG. As a key member of our team, you will play a pivotal role in ensuring our customers receive first-class support and manage all aspects of the post-sale experience.
Key Responsibilities
- Client Management (70%)
- Build and maintain strong client relationships through effective communication and deep understanding of their goals
- Provide exceptional support, by acting as primary point of contact for customers, ensuring their satisfaction and addressing any concerns effectively
- Own all aspects of post-sale customer experience from campaign setup, delivery and execution, and performance reporting
- Monitor campaign performance, providing regular updates and insights and recommendations for optimization opportunities to customers
- Strive for excellence by continuously seeking ways to enhance the customer experience and improve service protocols
- Deliver a first-class customer experience that will drive customer loyalty, retention and EFG's reputation for service in the marketplace
Project Management (30%)
- Collaborate with internal teams including Brand Partnerships, Marketing, and Commercial Operations to deliver integrated advertising solutions
- Monitor campaign performance with Ad Operations for on track delivery and proactively identify optimization opportunities
- Coordinate delivery of post-campaign reporting with input from cross-functional teams to evaluate performance against customer KPIs
- Work closely with Finance to ensure accurate and timely monthly customer billing
- Play a key role in maintaining the accuracy and hygiene within the CRM system (Salesforce)
Bonus Experience
- Experience in a fast-paced digital media agency
- Exposure to managing sponsored content and influencer-led campaigns
- Understanding of working with third-party production and creative vendors
Requirements
- 3+ years experience in digital media, ideally in management of digital advertising campaigns
- Proven recent experience in client facing role
- Understanding of digital media delivery principals
- Excellent written, presentation and oral communication skills
- Able to proactively troubleshoot and problem solve quickly and through the proper escalation protocols
- Thrives in a team-oriented, high energy, environment with minimal supervision
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