Agile Change Coordinator

3 weeks ago


Stockport, Stockport, United Kingdom Manchester Digital Full time

{"h1": "Agile Change Analyst Job Description", "p": "At Manchester Digital, we're seeking an Agile Change Analyst to join our team. As an Agile Change Analyst, you will play a crucial role in ensuring that changes are delivered following CDL policy processes and best practices.

Your key responsibilities will include coordinating changes, drafting client communications, and working with the Change Manager to understand the impact of failed changes on clients.

In addition to your technical skills, you will have excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

If you're a motivated and organized individual with a passion for change management, we'd love to hear from you

**Key Responsibilities:**

* Coordinate changes and ensure they are delivered following CDL policy processes and best practices.
* Draft client communications in line with the Change Management policy on notice periods and answer any client queries that arise.
* Work with the Change Manager to understand the impact of failed changes on clients and arrange and minute the PCR (Post Change Review).
* Contribute and help develop Service Management initiatives.

**Personal Development:**

* Identify and discuss any training required to increase knowledge and skills to carry out the full scope of the role.
* ITIL V4 or V3 Foundation qualification is desirable but not essential.
* Computer literate and experienced user of MS Outlook, Word, Excel.
* Proven ability and experience of using ServiceNow or other ITSM tool.

**Benefits:**

* Hybrid Working (2+ Days a Week in the office).
* Flexible hours.
* 25 days holiday to start, increasing by 1 day per year of service up to 30 days.
* Excellent training and development platform.
* Opportunities for career progression.
* Health and Wellbeing programme.
* Virtual activities, lunch and learns, coffee mornings, and meetups.
* Life and health assurance.
* Electric Vehicle Scheme.
* Diversity and Inclusion network.
* Community projects and volunteer days.
* Refer a friend bonus.
* On-site free parking.
* Shuttle bus to and from the station.
* Games room and chill out zone.
* Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party, and much more
* Car wash, barber, yoga classes, boot camp, and massage services all on site.
* Cycle to work scheme.

**About CDL Software:**

CDL is a leading software development house, employing over 600 people at its campus in Stockport. We have a consistent history in the high-volume retail insurance sector and have spearheaded developments in the aggregator, web, and telematics space.

We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

If you're passionate about change management and want to be part of a dynamic team, we'd love to hear from you

**How to Apply:**

If you're interested in this exciting opportunity, please submit your application through our website. We can't wait to hear from you

**Contact Us:**

If you have any questions or would like to discuss this role further, please don't hesitate to contact us.

We look forward to hearing from you soon

Best regards,

[Your Name]"}



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