Hospitality Operations Manager
3 weeks ago
Role Overview:
The Senior Hospitality Executive will play a pivotal role in delivering exceptional guest experiences at the Williams Racing Experience Centre. As part of our dedicated team, you will be responsible for leading internal and external events, supervising a small team, and ensuring that every detail is meticulously taken care of.
Main Responsibilities:
- Event Delivery: Act as the rotational lead on internal and external events, including STEM programmes, meetings, public events, and partner events.
- Team Supervision: Supervise a small team of Hospitality Executives, providing guidance and support to ensure seamless event execution.
- Guest Welcome: Welcome guests and show them to their meeting/event space, ensuring a warm and inviting atmosphere.
- Event Setup and Coordination: Assist with event delivery, including staffing levels, rotas, and resourcing for events.
- Catering and Logistics: Supervise and assist with catering delivery, setting up and packing down rooms for meetings/events, and facilitating tours of the Williams Collection, Factory, Wind Tunnel, and DIL.
- Bar Facility Management: Assist with the bar facility, including stock taking, ordering, and presentation.
- Client Liaison: Act as a key point of contact for client meetings/events, ensuring the venue is laid out accordingly.
About You:
- Previous Experience: Proven experience within a client-facing role within professional conferencing, catering, or events.
- Supervisory Experience: Previous experience working at Supervisor level.
- Specialised Skills: Experience with fine dining, confident public speaking, and liaising with VVIP guests and partners.
- Logistical Expertise: Experience in planning and executing intimate and large-scale catering events from 2-200 guests.
What We Offer:
- Competitive Salary: £40,000 - £55,000 per annum (dependent on experience).
- Location: Based on-site 5 days a week, following a Monday-Sunday work pattern on a rotational basis.
- Benefits Package: A competitive holiday package, staff events/open days, subsidised restaurant on site, various car schemes, on-site gym, fitness classes, free parking, and large open green spaces.
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