Restaurant Operations Manager
4 weeks ago
About the Role
We are seeking an experienced Assistant Manager to join our dynamic team at The Real Greek. As a key member of our restaurant management team, you will be responsible for supporting the Restaurant Manager in ensuring the smooth operation of our restaurant.
Key Responsibilities
- Ensure all opening and closing procedures are followed within both kitchen and restaurant areas
- Delegate duties to team members on shift and follow up to ensure they are completed
- During shift ensure customers receive high standards of customer service and food quality
- Assist in restaurant or kitchen when required
- Respond to customer feedback, complaints and compliments
- Ensure all stock wastage / staff food is recorded whilst on shift with adequate explanation
- Maximise labour efficiency during shift
Teamwork and Administration
- Coach staff members on company standards where necessary
- Support the training of both new starters and refresher training for existing team members on the job
- Boost team morale and uphold restaurant incentives
- Adhere to company banking and security procedures
- Check deliveries and enter invoices on the system
- Complete stock checks with the Restaurant Manager
- Write rotas with forecasts and support of the Restaurant Manager
- Ensure training registers are up to date
Hygiene, Health & Safety and Licensing
- Wear the correct uniform and ensure that company hygiene, health & safety standards and licensing knowledge are adhered to at all times
- Attend health & safety training, food safety training, product knowledge and customer service skills courses
- Support the Restaurant Manager to ensure compliance with H&S audits and EHO requirements
About Us
The Real Greek is a dynamic and growing company that prides itself on its exceptional team of individuals who have dedicated years to our shared vision. We offer a dynamic and rewarding career path, complete with comprehensive training and development opportunities, competitive pay, and a supportive environment where your leadership skills can flourish.
We are looking for an Assistant Manager who is ready to take the next step in their career and join a team that values dedication, innovation, and teamwork. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team to success, we would love to hear from you.
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