Restaurant Operations Manager

4 weeks ago


Dartford, Kent, United Kingdom The Real Greek England Full time

About the Role

We are seeking an experienced Assistant Manager to join our dynamic team at The Real Greek. As a key member of our restaurant management team, you will be responsible for supporting the Restaurant Manager in ensuring the smooth operation of our restaurant.

Key Responsibilities

  • Ensure all opening and closing procedures are followed within both kitchen and restaurant areas
  • Delegate duties to team members on shift and follow up to ensure they are completed
  • During shift ensure customers receive high standards of customer service and food quality
  • Assist in restaurant or kitchen when required
  • Respond to customer feedback, complaints and compliments
  • Ensure all stock wastage / staff food is recorded whilst on shift with adequate explanation
  • Maximise labour efficiency during shift

Teamwork and Administration

  • Coach staff members on company standards where necessary
  • Support the training of both new starters and refresher training for existing team members on the job
  • Boost team morale and uphold restaurant incentives
  • Adhere to company banking and security procedures
  • Check deliveries and enter invoices on the system
  • Complete stock checks with the Restaurant Manager
  • Write rotas with forecasts and support of the Restaurant Manager
  • Ensure training registers are up to date

Hygiene, Health & Safety and Licensing

  • Wear the correct uniform and ensure that company hygiene, health & safety standards and licensing knowledge are adhered to at all times
  • Attend health & safety training, food safety training, product knowledge and customer service skills courses
  • Support the Restaurant Manager to ensure compliance with H&S audits and EHO requirements

About Us

The Real Greek is a dynamic and growing company that prides itself on its exceptional team of individuals who have dedicated years to our shared vision. We offer a dynamic and rewarding career path, complete with comprehensive training and development opportunities, competitive pay, and a supportive environment where your leadership skills can flourish.

We are looking for an Assistant Manager who is ready to take the next step in their career and join a team that values dedication, innovation, and teamwork. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team to success, we would love to hear from you.



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