Payroll Assistance Expert
5 days ago
Job Description
We are seeking a highly motivated Customer Support Agent to join our team at Moorepay Limited. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their payroll needs are met accurately and securely.
Key Responsibilities:
- Answering customer queries about our systems via Zendesk and telephone within service level agreements.
- Providing support to customers on a service improvement plan.
- Liaising with internal stakeholders to manage a customer's payroll.
- Raising system bugs and improvement ideas with technical support.
Requirements:
- Experience of working with SaaS applications.
- Analytical thinking and problem-solving skills.
- Excellent communication and interpersonal skills.
Benefits:
- A competitive base salary of £30,000 - £40,000 per annum, depending on experience.
- Private medical insurance.
- Life assurance 4x salary.
- An enhanced pension scheme.
- A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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