Foreign Exchange Specialist
2 weeks ago
Job Overview:
We are seeking a highly skilled Foreign Exchange Consultant to join our team at Hays Travel. As a key member of our foreign exchange bureau, you will play a crucial role in ensuring the profitability of our business.
Key Responsibilities:
• Ensuring the profitability of the foreign exchange bureau
• Achieving given foreign exchange targets, including set KPIs
• Converting Hays Travel customers to purchase
• Maximising individual and team sales of foreign exchange
• Providing exceptional customer service at all times
• Assisting with the day-to-day operation of the bureau
• Increasing exposure of the bureau and developing new business leads
• Using social media to promote offers, generate customer engagement, and sales leads
• Maximising all opportunities by following foreign exchange sales structure
• Monitoring local competition and managing rates and margins effectively on a daily basis
• Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
• Accurate cash reconciliation and banking
• Responsible for minimising risk and mitigating errors
About You:
To succeed in this role, you will need to have good accuracy and numerical skills, excellent administration and organisational skills, effective communication service and customer service experience, and competent IT skills. Additionally, you will need to be passionate about travel and tourism, have good sales/target experience, be customer-focused, have problem-solving skills, and be a team player with good organisational and time-management skills.
What We Offer:
As a Foreign Exchange Consultant at Hays Travel, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be responsible for driving business growth and delivering exceptional customer service. You will be part of a team that is passionate about providing excellent customer experience and committed to achieving outstanding results.
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