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IT Support Specialist
2 months ago
Job Title: IT Officer
Company: Supporting Futures Consulting Ltd
Job Type: Temporary
Location: Remote
Job Summary:
We are seeking an experienced IT Officer to join our team at Supporting Futures Consulting Ltd. As an IT Officer, you will play a key role in ensuring that our organisation's IT systems and infrastructure are running smoothly and efficiently.
Key Responsibilities:
- Provide technical guidance and support to employees, resolving issues remotely
- Ensure IT support is delivered in a non-judgmental, supportive and user-orientated way
- Perform a workflow analysis of IT software and hardware usage in each team, ensuring optimisation of systems and processes by assessing pain points, understanding how users currently work and providing solutions to increase productivity
- Management of assets, ensuring all IT equipment is fit for purpose, properly tracked, purchased and/or disposed of, in an environmentally friendly and cost-effective way
- Working closely with HR to ensure equipment needs for upcoming new starters are met
- Review of existing software licences, assessing fitness for purpose and relevance to role
- Provide induction training for new starters, ensuring confidence using Microsoft Suite, including Teams and SharePoint
- Liaising with and building good working relationships with external IT providers
- IT and Cybersecurity – building compliance and awareness within the organisation
- Advising on new software and systems, imparting knowledge of best practices and trends
- Creation of clear, user friendly documentation and IT guides/FAQs
- Ensuring a seamless, end-to-end IT experience
Requirements:
- Previous experience in IT Support/Operations in a similar sized organisation
- Remote working technology (systems and platforms), ability to integrate systems with each other to ensure a seamless experience
- Ability to provide general IT and more technical guidance to users with varying levels of computer literacy
- Able to see the big picture and how issues relate to each other. A proactive and continuous improvement mindset, ready to optimise IT processes
- Good prioritisation skills to ensure a great user experience whilst managing expectations. Awareness of what is urgent and what is important
- Strong written, verbal, and presentation abilities to liaise effectively with staff, managers, and stakeholders
- Ability to thrive in a fast-paced, dynamic environment and quickly respond to change
