Support Specialist
2 months ago
beBee Professionals is seeking a Support Specialist to deliver exceptional customer service and resolve issues efficiently in the United Kingdom.
Key Responsibilities:
- Respond to customer inquiries via various channels.
- Provide accurate product and service information.
- Resolve customer complaints and escalate when necessary.
- Process customer orders and manage account details.
- Maintain accurate records of customer interactions.
- Collaborate with other departments to ensure customer satisfaction.
- Assist with administrative tasks as needed.
Requirements:
- Previous experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume inquiries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- Flexible working hours, including weekends.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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