Customer Service Centre Support Specialist
2 weeks ago
As a Customer Service Centre Agent, you will be responsible for providing administrative and sales support in our depot in Livingston. Your role will involve creating and managing enquiries from existing and new clients, recording customer information, and responding to inquiries in an efficient and professional manner.
Duties and Responsibilities:- Creating and managing client enquiries and recording customer information
- Providing sales support by responding to customer inquiries and ensuring timely communication
- Opening new customer accounts through Carrier Portals and completing the MK Denial process
- Generating hire and sales quotations
- Processing customer sales and hire purchase orders, liaising with depots and rehiring partners on equipment availability, and organizing transport according to customer timelines
- Communicating with customers to ensure satisfaction with hired items, PO management, and other business opportunities
- Managing equipment exchanges, off-hires, and reporting losses or damages to customers while following Carrier processes and timelines
- Dealing with invoice queries, processing suspension requests, and running pre-invoice reports to capture anomalies ahead of month-end
- Preparing and delivering despatch notes, allocating equipment, and raising purchase orders for company CAPEX
- Following quality processes and participating in external and internal quality audits
- Promoting group USPs to customers and contributing to the budget and sales strategy
- Identifying opportunities, producing leads, and booking appointments for the sales team
- Researching and developing specific industry sectors and managing a database to high accuracy for targeted marketing activity
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Customer Service Representative
4 weeks ago
Livingston, West Lothian, United Kingdom Carrier Full timeAbout the Role: We're seeking a Customer Service Centre Agent to provide administrative and sales support in our depot in Livingston. As a Customer Service Centre Agent, you will be responsible for creating and managing customer enquiries, providing sales support, and opening new customer/supplier accounts.
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Customer Support Specialist
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Livingston, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Customer Service Specialist
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £20,000 - £25,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Livingston, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
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Centre Manager
4 weeks ago
Livingston, West Lothian, United Kingdom Halfords Full timeDrive Business Success as a Centre ManagerAre you an experienced leader looking for a new challenge in the automotive industry? We have an exciting opportunity for a Centre Manager to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services.As a Centre Manager, you will play a vital role in leading our team to...
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Customer Experience Specialist
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Experience Specialist at beBee Professionals, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Key responsibilities include handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues...
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Strategic Planning Enhancement Specialist
4 weeks ago
Livingston, West Lothian, United Kingdom Improvement Service Full timeAbout the Role The Improvement Service is looking to recruit a part-time Strategic Planning Enhancement Specialist to join their National Planning Improvement team. This exciting opportunity allows you to support the development of a new National Planning Improvement Framework, work closely with planning authorities across Scotland and key national...
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Frontline Support Specialist
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Frontline Support Specialist to join our team at beBee Professionals in Livingston.Key Responsibilities:Engage with customers to deliver exceptional service and support.Participate in all aspects of the operational workflow, including customer engagement and team collaboration.Meet and exceed customer satisfaction goals through effective...
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Operational Support Specialist
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £25,000 - £35,000We're seeking Operational Support Specialists to join our team at beBee Professionals in Livingston. As a key member of our team, you'll provide exceptional customer service and support, contributing to our operational success.Key Responsibilities:Engage with customers to deliver outstanding service and support.Participate in all aspects of our operational...
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Customer Relationship Specialist
5 days ago
Livingston, West Lothian, United Kingdom Escape Full timeTechnical Distribution Organisation is looking for a Customer Relationship Specialist to join their Sales team on a permanent basis in the UK. This site-based sales role offers hybrid working opportunities with an estimated salary of £40,000 - £55,000 per annum. You will be responsible for providing technical product specification, availability, and...
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Food and Drink Service Specialist
5 days ago
Livingston, West Lothian, United Kingdom Las Iguanas Full timeWe are looking for a skilled Food and Drink Service Specialist to join our team at Las Iguanas. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and supporting our waiting staff in serving food and drinks efficiently.About the Role:As a Food and Drink Service Specialist, you will be responsible...
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Electronics Support Specialist
3 weeks ago
Livingston, West Lothian, United Kingdom Ernest Gordon Recruitment Full timeJob Title: Electronics Support SpecialistJob Description for Electronics Support SpecialistWe are seeking an Electronics Support Specialist to join our team at Ernest Gordon Recruitment. The successful candidate will be responsible for working in a state-of-the-art facility, prioritizing employee training, and offering a range of benefits.Key...
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Service Governance Specialist
3 days ago
Livingston, West Lothian, United Kingdom GMA Consulting Careers Full timeKey Responsibilities:In this role as a Service Governance Specialist, you will be responsible for ensuring the successful delivery and management of services provided to customers. Your key responsibilities will include managing service governance, compilation and interpretation of performance reports, leadership of continual improvement and service...
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Customer Service Representative
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Livingston, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
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Technical Support Specialist
3 weeks ago
Livingston, West Lothian, United Kingdom The Channel Recruiter Ltd Full timeAt XMA, we are seeking a skilled Technical Support Specialist to join our team in Livingston. As a key member of our helpdesk team, you will be the first point of contact for customers and will be responsible for logging technical incidents and requests, resolving them in accordance with our service level agreements.You will take full ownership of tickets to...
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Service Excellence Specialist
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £22,000 - £28,000We are looking for a Service Excellence Specialist to join our team at beBee Professionals. The successful candidate will be responsible for delivering exceptional customer service, resolving queries efficiently, and providing accurate information regarding products and services.Key Responsibilities:Handle incoming calls, emails, and chat queries from...
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Customer Service Representative
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Livingston is seeking Customer Service Representatives to join our fast-paced team. As a key member of our team, you'll deliver exceptional customer service and support, contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of our operational...
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Sales Associate
3 weeks ago
Livingston, West Lothian, United Kingdom Signet Jewelers Full timeAbout the RoleAt Signet Jewelers, we're committed to delivering exceptional customer experiences. As a Sales Associate - Customer Experience Specialist, you'll play a key role in helping our customers find the perfect piece of jewellery. Your passion for outstanding service and ability to build strong relationships will drive customer loyalty and...
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Distribution Centre Manager
6 days ago
Livingston, West Lothian, United Kingdom Tesco Partners Full timeKey ResponsibilitiesTo lead and manage a team of warehouse staff to ensure efficient operations and high levels of customer satisfaction.To develop and implement processes to drive sales and improve operational efficiency.To work closely with the Distribution Centre Management team to ensure seamless integration with other departments.A competitive salary of...
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Customer Service Representative
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers at beBee Professionals in Livingston.Key Responsibilities:Engage with customers to deliver outstanding service and resolve any issues.Participate in all aspects of the operational workflow to ensure seamless delivery.Collaborate with team members to...
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Customer Service Associate
2 months ago
Livingston, West Lothian, United Kingdom beBee Professionals Full time £20,000 - £25,000We are looking for a Customer Service Associate to provide excellent customer service and support the store's operations in Livingston, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation and...