Customer Service Centre Support Specialist

2 weeks ago


Livingston, West Lothian, United Kingdom Carrier Full time
Job Description

As a Customer Service Centre Agent, you will be responsible for providing administrative and sales support in our depot in Livingston. Your role will involve creating and managing enquiries from existing and new clients, recording customer information, and responding to inquiries in an efficient and professional manner.

Duties and Responsibilities:
  • Creating and managing client enquiries and recording customer information
  • Providing sales support by responding to customer inquiries and ensuring timely communication
  • Opening new customer accounts through Carrier Portals and completing the MK Denial process
  • Generating hire and sales quotations
  • Processing customer sales and hire purchase orders, liaising with depots and rehiring partners on equipment availability, and organizing transport according to customer timelines
  • Communicating with customers to ensure satisfaction with hired items, PO management, and other business opportunities
  • Managing equipment exchanges, off-hires, and reporting losses or damages to customers while following Carrier processes and timelines
  • Dealing with invoice queries, processing suspension requests, and running pre-invoice reports to capture anomalies ahead of month-end
  • Preparing and delivering despatch notes, allocating equipment, and raising purchase orders for company CAPEX
  • Following quality processes and participating in external and internal quality audits
  • Promoting group USPs to customers and contributing to the budget and sales strategy
  • Identifying opportunities, producing leads, and booking appointments for the sales team
  • Researching and developing specific industry sectors and managing a database to high accuracy for targeted marketing activity


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