Cisco VoIP Infrastructure Manager
7 days ago
Earn an estimated $90,000 - $115,000 per year as a Cisco VoIP Infrastructure Manager at ZipRecruiter. In this role, you will be responsible for managing and maintaining our Cisco Unified Communications infrastructure, ensuring high availability, security, and quality of service (QoS) for voice services.
Company Overview:
ZipRecruiter is a leading online employment marketplace that connects job seekers with top employers. We are dedicated to helping our customers find the right talent for their businesses and creating opportunities for individuals to advance their careers.
About the Job:
- Manage and maintain Cisco VoIP infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center (UCCX), and related applications.
- Develop and maintain enhanced UCCX scripts and system configurations for all contact centers within the company.
- Collaborate with cross-functional teams to ensure seamless integration of voice communications with network infrastructure.
- Provide technical support to users and departments, troubleshooting issues related to Cisco IP phones, Cisco Finesse, and other VoIP tools.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 10+ years of experience in Voice Over IP support, or equivalent combination of education and experience.
- Cisco CCNA Voice certification or comparable certification.
- Excellent technical skills, with ability to understand, troubleshoot, and resolve complex technical issues.
Benefits:
- Paid holidays
- Paid time off
- Family-oriented culture
- Comprehensive health insurance
- Tuition reimbursement
- Professional development opportunities
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