Revenue Collector
5 days ago
Job Overview
This is a challenging role for a skilled Enforcement Support Officer to join our team in Lewisham. As a key member of the collection team, you will be responsible for ensuring that revenue is collected efficiently and effectively in accordance with legislation and service objectives.
Main Responsibilities
- To make enquiries to trace the whereabouts of absconders and have professional competence in all aspects of internal and external customer enquiries.
- To work as part of a team supporting Enforcement Agents dealing with the collection of varied Revenue Income streams.
- Deal with complex queries including complaints by correspondence, telephone, interview face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
Key Requirements
- Ensure that all Controlled Goods Agreements are kept in a secure place and available on request to justify fees applied.
- Support the Enforcement Agents by assisting with the allocation of their workload cases.
- Enter reports via appropriate devices/databases in accordance with the Councils processes and procedures.
- Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet/exceed internal and external accreditations.
- Provide information, support, and advice to stakeholders and other services in order to meet the Council's overall standards in service delivery and customer care.
The ideal candidate will have excellent communication skills, be able to differentiate between those avoiding payment and those who may need a more sympathetic approach, with knowledge of welfare rights. You should also be able to work independently and as part of a team. We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.
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