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Customer Service Representative

2 months ago

Aylesbury, Buckinghamshire, United Kingdom Sky Personnel Full time
About the Role

We are seeking a highly skilled Customer Service Executive to join our team at Sky Personnel. As a key member of our payroll solutions provider, you will play a vital role in delivering exceptional customer service to our clients and contractors.

Key Responsibilities
  • Provide professional support to clients and contractors through inbound and outbound calls and emails.
  • Resolve payment queries and ensure all issues are addressed within Service Level Agreements.
  • Assist clients in navigating our online platform and offer guidance on maximizing its features.
  • Maintain detailed records of client interactions.
  • Collaborate with internal teams to ensure smooth issue resolution.
  • Continuously identify ways to improve service processes.
Requirements
  • Excellent customer service skills and telephone manners.
  • Strong communication skills, both written and verbal.
  • Proficiency in IT, including Microsoft Office suite.
  • Ability to manage time effectively and work both independently and as part of a team.
  • A proactive and positive attitude with a willingness to learn.
What We Offer
  • A competitive salary of £26,000 per year.
  • A monthly performance-based bonus (currently averaging £200-£250).
  • Company pension and a flexible working environment.
  • Complimentary day off on your birthday.
  • Access to a bespoke savings and discounts platform.
  • Health and wellbeing support via a dedicated app.
  • Opportunities for career progression.