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Claims Team Leader
2 months ago
We are seeking an experienced Claims Team Leader/Manager to join our thriving team at Insure Recruitment. As a Claims Team Leader/Manager, you will be responsible for leading and managing a team of 3-4 general insurance claims handlers, ensuring a smooth claims experience for our network of mobility retailers and their customers.
About the Role:
- Lead and manage a team of 3-4 claims handlers, providing coaching, mentoring, and performance management to ensure they deliver exceptional customer service and a seamless claims journey.
- Oversee the processing of various claims specific to mobility equipment, including accidental damage, third-party liability, theft, personal accident, and warranty claims. This includes mobility scooters, powered wheelchairs, stairlifts, and hoists.
- Collaborate closely with mobility retailers and their customers to ensure a seamless claims journey, providing a high level of customer satisfaction and loyalty.
- Possess a strong understanding of insurance principles, specifically liability and property damage coverage, and apply this knowledge to ensure accurate and efficient claims handling.
- Foster a supportive and developmental environment, empowering your team to deliver exceptional customer service and a seamless claims journey, while also promoting a culture of continuous improvement.
- Provide ongoing training to ensure the team maintains competence and a strong knowledge base, staying up-to-date with industry developments and best practices.
- Manage performance indicators and service targets, ensuring team adherence to company policies and procedures, and providing regular feedback and coaching to team members.
- Build and nurture strong relationships with insurers and internal stakeholders, providing insights into claims performance, including acceptance rates, handling times, and customer service metrics.
- Generate and maintain regular reports, monitoring claims performance and adherence to Consumer Duty principles, and providing recommendations for improvement.
- Act as the escalation point for authorisations, complaints, and fraud identification, ensuring timely and effective resolution of complex claims issues.
- Conduct effective team meetings and individual coaching sessions to discuss well-being, performance, and career development, and provide support and guidance to team members as needed.
- Lead and manage internal and external claims audits, providing data oversight and responding promptly to actions, and ensuring compliance with regulatory requirements.
- Champion continuous improvement, striving to optimise service, standards, and team engagement, and promoting a culture of innovation and excellence.
Benefits:
- Competitive salary and benefits package, including a company pension scheme.
- Generous holiday allowance with the option to purchase additional days.
- Generous maternity and paternity leave packages.
- Discounts on various services through our benefits portal.
- Referral schemes and discounted rates on company products.
- Extensive learning and development opportunities, including professional study options.
- Volunteering day to support the local community.
- A diverse range of employee discounts.
- Equal opportunity employer committed to building a diverse and inclusive workforce.
- Parking on site.
- You will work in a beautiful office 5 days per week, with long-term options for hybrid working flexibility in the future.
At Insure Recruitment, we value diversity and inclusion, and we encourage applications from candidates who share our commitment to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we're looking for in this or other roles.
