Technical Operations Lead

3 days ago


Morpeth, Northumberland, United Kingdom In Technology Group Full time

We are looking for a highly skilled AV Infrastructure Engineer to join our team at In Technology Group. This exciting opportunity offers a competitive salary of £30,000 - £45,000 and a chance to work in a challenging and rewarding environment.

About the Company

In Technology Group is a leading provider of IT services and solutions. We value continuous improvement and the impact of a strong IT infrastructure.

Job Overview

You will be responsible for maintaining and supporting our IT systems infrastructure, including network, server, and storage components. You will also function as the level 3 escalation point for technical issues, providing expert troubleshooting and resolution.

Key Responsibilities
  1. Maintain and support IT systems infrastructure, ensuring optimal performance and efficiency.
  2. Function as the level 3 escalation point for technical issues, providing expert troubleshooting and resolution.
  3. Monitor service metrics and adjust processes to achieve maximum performance and uptime.
  4. Support IT operations with technical assessments and design of infrastructure solutions, collaborating with corporate IT and vendors as needed.
  5. Lead and contribute to infrastructure projects, ensuring timely delivery and effective implementation.
Requirements and Qualifications
  1. Significant experience in an IT infrastructure role, with expertise in network technologies, Windows Server, Azure, Active Directory, and VMWare.
  2. Certifications such as MCSA, MCSE, VCP, or CCNA are highly desirable.
  3. Strong proficiency in Office 365, SQL, and Veeam backup solutions.
  4. Familiarity with networking technologies (e.g., Cisco switches) and ability to communicate effectively with technical stakeholders.
  5. Excellent project management capabilities and strong communication skills.
Perks and Benefits
  1. 10% employer pension contribution.
  2. Private healthcare and comprehensive sick pay.
  3. Life insurance and cycle-to-work scheme.
  4. Free on-site parking.
  5. Extensive training and development opportunities.


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