Knowledge Transformation Project Lead
3 days ago
The salary for this position is £57,500 per year.
About the JobWe are seeking an experienced Project Manager to lead the transformation of our knowledge base system. This is a challenging role that requires strong project management skills, as well as expertise in knowledge management and content development.
In this position, you will be responsible for managing and delivering the transformation of our existing knowledge base system. You will work closely with stakeholders across the business to define the requirements and features for an outstanding knowledge base for internal collaborators, clients, and end-users.
Your responsibilities will include:
- Project managing the transformation of our existing knowledge base, known as the 'Success Portal', into an outstanding global knowledge base
- Managing the launch of our knowledge base system in one new market, using learnings to set up the framework for global rollout to other markets
- Working with Zendesk to implement and build the system to specified requirements
- Project managing the review, development, and relaunch of the knowledge base system
You will also be responsible for defining the requirements and features for an outstanding knowledge base, developing an improved information architecture, and coordinating content development for knowledge related to our platform and partners.
In addition, you will identify knowledge gaps and lead the development of engaging content to fill knowledge and education gaps across multiple product and feature sets. You will also build and lead all aspects of the process for global knowledge-base rollout.
This is an exciting opportunity for a skilled project manager to join our team and make a significant impact on our business. If you have experience working with global teams, successfully re-architecting knowledge bases, and fluency with Zendesk Guide software, we would love to hear from you.
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