Customer Service Representative

1 month ago


Amesbury, Wiltshire, United Kingdom Holiday Inn Full time
About the Role

We are seeking a dedicated and enthusiastic customer service representative to join our team in the hospitality sector. As a reservation specialist, you will play a crucial role in ensuring that our guests have a seamless booking experience, contributing to their overall satisfaction and loyalty.

Key Responsibilities:
  • Manage incoming calls and emails from guests wishing to make reservations or inquire about services.
  • Provide accurate information regarding room availability, rates, and hotel amenities.
  • Process reservations efficiently while ensuring all details are correctly entered into the system.
  • Handle modifications and cancellations of existing bookings with professionalism and care.
  • Assist guests with special requests or requirements, ensuring their needs are met to enhance their stay.
  • Maintain an organised record of bookings and guest interactions for future reference.
  • Collaborate with other departments to ensure smooth operations and exceptional service delivery.
Requirements:
  • A strong background in hotel operations or hospitality is preferred.
  • Excellent phone etiquette and interpersonal skills to communicate effectively with guests.
  • Bilingual or multilingual abilities are highly desirable, enhancing communication with diverse clientele.
  • Proficient in guest services, demonstrating a commitment to customer satisfaction.
  • Ability to work well under pressure while maintaining attention to detail in a fast-paced environment.
  • Strong organisational skills to manage multiple tasks efficiently and accurately.

The estimated salary for this position is around $50,000 - $65,000 per year, depending on location and experience.



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