Water Measurement Instrument Specialist

4 days ago

Amesbury, Wiltshire, United Kingdom ACS Staffing Solutions Full time

Company Overview:

ACS Staffing Solutions is a leading provider of technical support services, with over 130 years of experience in water quality and color measurement solutions.

Job Summary:

We are seeking an experienced Instrument Service Technician to join our team. As an Instrument Service Technician, you will play a key role in maintaining, repairing, and calibrating specialized water and color measurement instruments.

Main Responsibilities:
  1. Customer Service & Process Improvement: Maintain a customer-focused instrument return department, implement system improvements, and document processes to ensure excellent service.
  2. Technical Support: Address customer inquiries, provide application support, and deliver customer training sessions on product use, both online and in person.
  3. Instrument Maintenance: Diagnose, repair, and calibrate instruments (training provided) while managing preventive maintenance and quality control.
  4. Data Management & Reporting: Accurately document customer interactions in CRM and ERP systems, and identify trends to inform product improvements.
  5. Problem-Solving: Conduct root cause analysis for technical issues, implementing corrective and preventative measures to prevent recurrence.
  6. Product Feedback & Development: Collect and relay customer feedback to support product development, enhance user satisfaction, and improve technical support standards.

The successful candidate will have strong technical and analytical skills, with a background in general electrical/mechanical knowledge. Proficiency in Office 365 and excellent communication skills are also essential.

On offer is a competitive salary of £40,000 plus a great working environment, early finish on a Friday, and opportunities for development.

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