Product Specialist

3 weeks ago

Surrey, United Kingdom Accora Full time
About the Role

We are seeking a compassionate and personable individual to join our dynamic team of field-based Product Specialists, representing Accora to customers and end-users throughout the South and South East.

As a Product Specialist, you will play a crucial role in empowering vulnerable clients, bringing dignity to their everyday lives, and ensuring they receive the best possible outcome.

Key Responsibilities
  • Carry out seating assessments in the South and South East of England via home visits, care homes, and hospitals with assessment chairs (including bariatric chairs) and beds as required.
  • Carry out demonstration/training sessions and presentations to groups of prescribers as directed by Sales Managers.
  • Manage your diary to facilitate client visits and assessments.
  • Manage the stock you hold to facilitate scheduled jobs in your diary.
  • Assist colleagues with upstairs deliveries of chairs/beds.
  • Complete required administrative work, including following up on quotations and recording assessment outcomes.
  • Ensure that all clients are receiving an excellent level of customer service from Accora.
  • Maximise sales activity by supporting the sales team when required.
  • Help develop new areas of business.
  • Maintain and continually improve relationships with existing clients, particularly with key contacts.
  • Participate in product development, providing feedback to aid with the launch of new products.
  • Regular video conferences with head office.
  • Regular face-to-face meetings at head office – usually every 6 months.
  • Retail and maintain demonstration equipment in good condition.
  • Adhere to relevant quality and regulatory requirements at all times.
  • Complete company training, including health and safety training, on time and to your best ability.
  • Maintain excellent levels of personal appearance and hygiene at all times.
Requirements
  • Qualification to A-level standard or equivalent.
  • Relevant product and industry knowledge.
  • Sales experience.
  • Experience working alone.
  • Face-to-face customer experience.
Skills and Abilities
  • Effective and confident communication skills, with an excellent level of English.
  • Ability to work effectively both individually and in a team.
  • Ability to use initiative in a variety of challenging situations.
  • Good ICT skills, to facilitate CRM activities including phone calls, events, and emails.
Other Requirements
  • Empathy and a genuine desire to help people.
  • Flexibility dealing with multiple and varying duties concurrently.
  • Positive, confident, and determined approach.
  • Continuous improvement mindset.
  • Reliability.
  • Full, clean UK driving licence.
  • Prepared to stay overnight in hotels as necessary for maximum travel efficiency.
  • Able to pass a basic DBS check.
  • Ideally based in Surrey or Sussex.
About Accora

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability, or injury.

Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role.

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