Care Management Specialist
2 days ago
**Job Overview**
Care Outlook Ltd, an expanding leading home care provider in London and South East of England since 2005, is seeking a highly skilled Care Management Specialist to join our Hounslow branch.
Responsibilities- Roster and manage care calls using electronic systems, ensuring seamless service delivery.
- Directly oversee the domiciliary care team, promoting staff development through regular supervisions, appraisals, and training sessions.
- Create, monitor, and update customer care plans, ensuring adequate staffing rotations meet clients' needs and aspirations.
- Guarantee care assessments, planning, and risk management adhere to best practices and client expectations.
- Provide emergency care services as needed, arrange backup coverage when required, and contribute to all reasonable calls.
- Ensure prompt responses to client inquiries, maintaining a respectful and courteous tone.
- Collaborate with the Branch Manager to address quality standards, complaints, and feedback efficiently.
- Participate in the paid on-call rota system.
- Implement measures to maintain CQC compliance and strive for exceptional care standards.
- A company-issued mobile phone for professional use.
- Ongoing support and professional development opportunities.
- An annual leave entitlement of 20 days plus bank holidays.
- The chance to work with an expanding market leader in home care.
- A commitment to enhancing the quality of life for vulnerable individuals.
- Familiarity with CQC standards and compliance (essential).
- Experience in managing care calls on electronic systems.
- Previous experience in care coordination or at least 2 years in healthcare and social care (preferred).
- A full driving license and access to a vehicle (preferred).
- NVQ Level 3 in Health and Social Care (desired).
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