Operations Coordinator
4 weeks ago
Operations Specialist
We are seeking a skilled Operations Specialist to join our team at Rockpool Recruitment Ltd. The ideal candidate will have a passion for travel and a proven track record in operations or teaching.
Key Responsibilities:
- Provide destination expertise and guide customers through the booking process.
- Assist teachers through the booking journey.
- Create detailed itineraries, aligning with company timelines.
- Generate accurate quotes, checklists, and final documents.
- Maintain a departures checklist, sending reminders for required information.
- Process amendments and upsell products for maximum revenue.
- Resolve in-resort issues promptly, ensuring high customer service.
Requirements:
- Excellent knowledge of assigned regions and products.
- Proficient use of the in-house reservations system.
- Deliver information presentations in schools or virtually.
- Flexibility, adaptability, strong attention to detail, numeracy, and excellent communication skills.
- Customer service, influencing, and negotiating skills.
- Confidence in using Office365.
What We Offer:
- Flexible hybrid working with a mix of office and remote work.
- Annual leave aligns with school holidays.
- Salary £26k - £28k, day off volunteering, Health Cash plan, pension, staff travel discounts and fam trips.
- Ongoing training and career development.
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