Operations Coordinator

4 weeks ago


Dorking, Surrey, United Kingdom Rockpool Recruitment Ltd Full time
Job Description

Operations Specialist

We are seeking a skilled Operations Specialist to join our team at Rockpool Recruitment Ltd. The ideal candidate will have a passion for travel and a proven track record in operations or teaching.

Key Responsibilities:

  • Provide destination expertise and guide customers through the booking process.
  • Assist teachers through the booking journey.
  • Create detailed itineraries, aligning with company timelines.
  • Generate accurate quotes, checklists, and final documents.
  • Maintain a departures checklist, sending reminders for required information.
  • Process amendments and upsell products for maximum revenue.
  • Resolve in-resort issues promptly, ensuring high customer service.

Requirements:

  • Excellent knowledge of assigned regions and products.
  • Proficient use of the in-house reservations system.
  • Deliver information presentations in schools or virtually.
  • Flexibility, adaptability, strong attention to detail, numeracy, and excellent communication skills.
  • Customer service, influencing, and negotiating skills.
  • Confidence in using Office365.

What We Offer:

  • Flexible hybrid working with a mix of office and remote work.
  • Annual leave aligns with school holidays.
  • Salary £26k - £28k, day off volunteering, Health Cash plan, pension, staff travel discounts and fam trips.
  • Ongoing training and career development.


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