Global Operations Coordinator

4 weeks ago


Dorking, Surrey, United Kingdom Rockpool Recruitment LTD Full time

Rockpool Recruitment LTD is seeking a skilled Global Operations Coordinator to provide exceptional destination expertise and customer service to clients worldwide.


The successful candidate will be responsible for guiding customers through the booking process, assisting teachers with trip arrangements, and creating detailed itineraries that meet company timelines.


The ideal candidate will have a passion for travel, a proven track record in operations or teaching, and excellent communication skills.


Key responsibilities include:

  • Providing destination expertise and guiding customers through the booking process
  • Assisting teachers with trip arrangements and creating detailed itineraries
  • Generating accurate quotes, checklists, and final documents
  • Maintaining a departures checklist and sending reminders for required information
  • Processing amendments and upselling products for maximum revenue
  • Resolving in-resort issues promptly and ensuring high customer service

The successful candidate will be a team player with a flexible and adaptable approach, able to maintain excellent knowledge of assigned regions and products, and proficient in the in-house reservations system.


Delivering information presentations in schools or virtually is also a key requirement of the role.



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