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Practice Business Manager

1 month ago

Sheffield, Sheffield, United Kingdom Primary Care Management Solutions Ltd Full time
Job Summary

Chapelgreen Surgery is a dynamic and forward-thinking NHS GP practice seeking an experienced Practice Business Manager to support the practice partners and provide managerial leadership to the wider practice team.

Main Responsibilities
  • Manage and coordinate all aspects of practice functionality
  • Motivate and manage staff
  • Optimise efficiency and financial performance
  • Ensure the practice achieves its long-term strategic objectives in a safe and effective working environment
  • Lead the team in promoting Equality, Diversity & Inclusion (ED&I), Safety, Health, Environment and Fire (SHEF), Quality & Continuous Improvement (CI), Confidentiality, Collaborative Working, Service Delivery, Learning and Development, and ensure the practice complies with CQC regulations
  • Business Development
  • Local, community, stakeholder communication and management
About Us

Chapelgreen Surgery is a NHS GP partnership with a large team of clinical and non-clinical staff working at the practice.

The practice prides itself in providing a friendly, flexible, and supportive yet busy working environment.

The practice is an approved teaching and training practice and has a strong ethos on team work, wellbeing, personal and professional learning and development.

Job Responsibilities
  • Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Functional management of all clinical and administrative staff
  • Direct line management of the following staff: Practice Manager, Deputy Practice Manager, Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist, and Practice Sister/Nurse
  • Manage the recruitment and retention of staff; develop, implement, and embed an effective succession plan
  • Establish, review, and regularly update Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
  • Develop, implement, and embed an effective staff appraisal process
  • Implement effective systems for the resolution of disciplinary and grievance issues
  • Maintain an effective overview of HR legislation
  • Manage the financial elements of the practice, including budgets, petty cash, etc., seeking to maximise income and reduce expenditure
  • Manage contracts for services, cleaning, gardening, window cleaning, etc.
  • Maintain an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented
  • Brief partners on all financial matters, including forecasting
  • Manage and process partner's drawings, PAYE, and pensions for practice staff
  • Ensure the practice has appropriate insurance cover
  • Develop, implement, and embed an efficient business resilience plan (BRP)
  • Coordinate the reviewing and updating of all practice policies and procedures
  • Lead change and continuous improvement initiatives; coordinate all projects within the practice
  • Coordinate and lead the compilation of practice reports and the practice development plan (PDP)
  • Ensure the team reach QOF targets (supported by the nursing and administrative leads)
  • Manage the procurement of practice equipment, supplies, and services
  • Adept a strategic approach to the management of all patient services matters
  • Develop, implement, and embed an effective communication strategy (internal and external)
  • Ensure the practice maintains compliance with its NHS contractual obligations
  • Actively encourage and promote the use of patient online services
  • Liaise at external meetings as required
  • Market the practice appropriately
  • Support the management of the Patient Participation Group
  • Support the management of all complaints
  • Manage the premises, including health and safety aspects such as risk assessments and mandatory training
  • Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

In addition to the primary responsibilities, the practice business manager may be requested to:

  • Deputise for the partners at internal and external meetings
  • Act as the primary point of contact for NHS(E), CCG, community services, suppliers, and other external stakeholders