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Practice Business Manager

1 month ago

Sheffield, Sheffield, United Kingdom Primary Care Management Solutions Ltd Full time

Job Summary

Primary Care Management Solutions Ltd is seeking an experienced Practice Business Manager to support the practice partners and provide managerial leadership to the wider practice team.

This is a new role to the practice that has resulted following a reorganisation within the management structure due to the retirement of the current manager.

This is an excellent opportunity for suitable candidates to join a friendly and effective organisation that prides itself on providing a high standard of care.

Main Duties of the Job

  • Motivating and managing staff
  • Optimising efficiency and financial performance
  • Ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment
  • Through innovative ways of working, lead the team in promoting:
    • Equality, Diversity & Inclusion (ED&I)
    • Safety, Health, Environment and Fire (SHEF)
    • Quality & Continuous Improvement (CI)
    • Confidentiality
    • Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations
  • Business Development
  • Local, community, stakeholder communication and management

Please refer to the attached job description for full details.

About Us

Primary Care Management Solutions Ltd is a NHS GP partnership, there is a large team of clinical and non-clinical staff working at the practice.

The practice prides itself in providing a friendly, flexible and supportive yet busy working environment.

The practice is an approved teaching and training practice and has a strong ethos on team work, wellbeing, personal and professional learning and development.

Job Responsibilities

The following are the core responsibilities of the practice business manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice business manager is responsible for:

  • Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Functional management of all clinical and administrative staff
  • Direct line management of the following staff: [Practice Manager, Deputy Practice Manager, Administration Manager, Reception Manager, Senior Administrator, Senior Receptionist and Practice Sister/Nurse]
  • Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
  • Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
  • Developing, implementing and embedding an effective staff appraisal process
  • Implementing effective systems for the resolution of disciplinary and grievance issues
  • Maintaining an effective overview of HR legislation
  • Managing the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure
  • Managing contracts for services cleaning, gardening, window cleaning etc.
  • Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented
  • Briefing partners on all financial matters, including forecasting
  • Managing and processing partner's drawings, PAYE and pensions for practice staff
  • Ensuring the practice has appropriate insurance cover
  • Developing, implementing and embedding an efficient business resilience plan (BRP)
  • Coordinating the reviewing and updating of all practice policies and procedures
  • Leading change and continuous improvement initiatives; coordinating all projects within the practice
  • Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
  • Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
  • Managing the procurement of practice equipment, supplies and services
  • Aadopting a strategic approach to the management of all patient services matters
  • Developing, implementing and embedding an effective communication strategy (internal and external)
  • Ensuring the practice maintains compliance with its NHS contractual obligations
  • Actively encouraging and promoting the use of patient online services
  • Liaising at external meetings as required
  • Marketing the practice appropriately
  • Supporting the management of the Patient Participation Group
  • Supporting the management of all complaints
  • The management of the premises, including health and safety aspects such as risk assessments and mandatory training
  • Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

In addition to the primary responsibilities, the practice business manager may be requested to:

  • Deputise for the partners at internal and external meetings
  • Act as the primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders

Person Specification

Qualifications

Essential

  • Education to degree level in healthcare or business;
  • Good standard of education with excellent literacy and numeracy skills;
  • Leadership and/or Management Qualification.

Desirable

  • AMSPAR Qualification

Experience

Essential

  • Experience in working with the general public;
  • Experience in managing accounting procedures including budget and cash flow forecasting;
  • Experience of working in a healthcare setting;
  • Experience in managing large multidisciplinary teams;
  • Experience in performance management, including appraisal writing, staff development and disciplinary procedures;
  • Experience in successfully developing and implementing projects;
  • Experience in workforce planning, forecasting and development;
  • Experience in chairing meetings, producing agendas and minutes.

Desirable

  • NHS / Primary Care General Practice experience;
  • Relevant health and safety experience.