Senior Regional Operations Coordinator
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Senior Regional Operations Coordinator to join our team at Forrest Recruitment.
Job Summary:
The successful applicant will be responsible for coordinating the regional operations of our global organization, based in Golborne. Key duties include:
- Compiling Weekly and Monthly Service Reports: The Senior Regional Operations Coordinator will compile comprehensive weekly and monthly service reports, providing insights into the performance of our regional operations.
- Planning Engineer Calls: Using specialized planning software, the coordinator will arrange engineer calls with customers, ensuring seamless communication and efficient resolution of issues.
- Field Visits: The coordinator will accompany engineers on out-of-hours and in-hours visits, providing support and assistance as needed.
- Service Engineer Job Packages: The coordinator will prepare detailed job packages for service engineers, ensuring they have all necessary information and resources to complete tasks effectively.
- Key Account Management: With up to 24 key accounts to manage, the coordinator will build strong relationships with clients, identifying opportunities for growth and improvement.
- General Office Duties: In addition to these specific responsibilities, the coordinator will perform general office duties, including answering telephone enquiries and providing administrative support as needed.
Requirements:
To succeed in this role, you will need:
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate complex information effectively.
- Previous Planning Experience: A proven track record of planning and coordination experience, ideally within a similar industry or role.
- Ability to Work Under Pressure: The ability to work well under pressure, managing multiple priorities and deadlines while maintaining attention to detail.
Salary: £35,000 - £45,000 per annum, depending on experience.
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