Senior Operations Manager

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Corecruitment Full time

Job Summary

We are seeking an experienced Operations Manager to support the General Manager in leading our team on a day-to-day basis.

Key Responsibilities

  • Support the General Manager in managing all aspects of the operation to deliver an exceptional customer experience.
  • Proactively maintain high standards, taking professional pride in the venue's appearance.
  • Encourage the team to grow memberships and admissions in line with budgets.
  • Support the General Manager in managing the recruitment, training, and induction of new staff.
  • Delegate tasks and organise a team in a fast-paced customer service environment.
  • Monitor and control costs related to labour, stock, and facilities management by monitoring orders and usage and reactive maintenance callouts in line with budgets.
  • Liaise with central support functions and external contractors on matters relating to the successful operation of the cinema.
  • Establish and maintain relations with the local community, businesses, and media to enhance the company's image and inform them of relevant developments within the company.
  • Take responsibility for full site compliance with health and safety, financial, and security policies and procedures and audits.

Person Specification

  • Previous experience of successful management in the hospitality industry.
  • Proven experience of successfully leading and motivating a team to meet business targets.
  • Experience of developing employees and managers through training, coaching, and mentoring.
  • Experience of recruiting and managing staff with an awareness of good HR practice.
  • A strong and effective communicator.
  • Financially aware and successful track record of managing profit and loss accounts.


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