Senior Operations Director

2 days ago


Milton Keynes, Milton Keynes, United Kingdom FIREAWAY PIZZA Full time
Job Title: Senior Operations Director

About the Role

At Fireaway Pizza, we are seeking an experienced Senior Operations Director to lead our multi-site operations and drive business growth.

Key Responsibilities

* Oversee daily operations across all locations, ensuring compliance with food safety, hygiene, and operational standards.

* Provide continuous coaching and constructive performance feedback to area and store managers to boost team effectiveness and drive results.

* Develop and implement strategies to improve store performance, including optimising labour, controlling costs, and enhancing profitability.

* Foster a customer-centric culture by delivering friendly, efficient service to maintain and grow the customer base, while ensuring stores actively engage in customer-focused programs and maintain a strong community presence.

Requirements

* Bachelor's degree or equivalent in Business Administration, Economics, Hospitality, or a related field.

* 5+ years of experience in an operations leadership role.

* Must be within the pizza industry.

* Proven ability to manage multiple locations and teams in a fast-paced, dynamic environment.

* Strong financial acumen with experience in budget management, cost control, and profitability improvement.

* Excellent leadership, communication, and people management skills.

* Passion for food quality, customer experience, and operational excellence.

What We Offer

* Competitive salary and benefits package.

* Opportunity to work with a fast-growing, innovative pizza brand with room for career growth.

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