Senior Operations Director
2 days ago
About the Role
At Fireaway Pizza, we are seeking an experienced Senior Operations Director to lead our multi-site operations and drive business growth.
Key Responsibilities
* Oversee daily operations across all locations, ensuring compliance with food safety, hygiene, and operational standards.
* Provide continuous coaching and constructive performance feedback to area and store managers to boost team effectiveness and drive results.
* Develop and implement strategies to improve store performance, including optimising labour, controlling costs, and enhancing profitability.
* Foster a customer-centric culture by delivering friendly, efficient service to maintain and grow the customer base, while ensuring stores actively engage in customer-focused programs and maintain a strong community presence.
Requirements
* Bachelor's degree or equivalent in Business Administration, Economics, Hospitality, or a related field.
* 5+ years of experience in an operations leadership role.
* Must be within the pizza industry.
* Proven ability to manage multiple locations and teams in a fast-paced, dynamic environment.
* Strong financial acumen with experience in budget management, cost control, and profitability improvement.
* Excellent leadership, communication, and people management skills.
* Passion for food quality, customer experience, and operational excellence.
What We Offer
* Competitive salary and benefits package.
* Opportunity to work with a fast-growing, innovative pizza brand with room for career growth.
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