Senior Operations Director

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Crown Conservatories, Windows and Doors Ltd Full time

Crown Conservatories, Windows and Doors Ltd is a leading company in the industry. We are seeking an experienced General Manager to oversee the daily management of our busy conservatory, windows, and doors business based in Bletchley, Milton Keynes.

Job Summary

This role offers a challenging opportunity for a dynamic leader to drive business growth and improvement. The ideal candidate will possess strong leadership skills and a proven track record in business management. Experience with windows and doors is an advantage, but we also consider candidates with a strong background in business operations.

Key Responsibilities:
  1. Team Leadership: Lead and manage a diverse team, ensuring effective communication and collaboration among all members.
  2. Business Performance: Monitor and oversee daily business sales figures and performance, working closely with the finance manager to produce reports as needed.
  3. Operational Management: Assume day-to-day responsibility for the business operation, addressing issues arising from various departments.
  4. Staff Performance: Manage staff performance and HR-related duties, focusing on employee development and well-being.
  5. Error Resolution: Identify and resolve errors throughout the company, minimizing their impact on business operations.
  6. Regulatory Compliance: Ensure compliance with all relevant laws, regulations, and industry standards.
  7. Policies and Procedures: Implement, cascade, and enforce company policies, procedures, and processes, driving continuous improvement within the business.
  8. CRM Systems: Oversee the rollout of new CRM systems, providing support and guidance to staff as needed.
  9. Customer Feedback: Address customer feedback promptly and effectively, enhancing customer satisfaction.
  10. Strategic Planning: Collaborate with Directors to develop strategic plans for growth and improvement.
Requirements:

To succeed in this role, you will need:

  • Strong Organisational Skills: Ability to multitask effectively in a fast-paced environment.
  • Exceptional Communication Skills: Proficient in verbal and written communication, with a keen attention to detail.
  • Initiative and Problem-Solving: Ability to take initiative and solve problems proactively.
  • Technical Skills: Proficient in Microsoft packages, with experience in Sage an advantage.

We offer a competitive salary of approximately £60,000 - 70,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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