Head of Brand and Digital Leadership

1 month ago


Aberdeen, Aberdeen City, United Kingdom Standard Chartered Full time
About our Financial Market Operations Team

We're looking for a talented individual to lead our Financial Services Solutions team as a conduit between Front Office and Operations in client on-boarding and service delivery maintenance. This role is a great opportunity to develop and implement strategies to meet evolving client service demands.

Key Responsibilities


  • Monitor client service standards to ensure high-quality operational and client support services are provided in all countries
  • Champion the identification and implementation of best practice across markets
  • Drive continuous improvement culture to maximise client experience and enhance processing efficiency, with limited cost impact and with a risk lens applied
  • Collaborate effectively with Regional FSS Heads and Sales Head to implement TOM with a tiered approach to client management
  • Review and analyze practices across all client services functions in the bank and the industry to propose the best fit structure for FSS CS.


What we offer

At Standard Chartered, we're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our values

We do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. We are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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