Customer Service Representative

2 months ago

Northampton, Northamptonshire, United Kingdom Mecca Bingo Full time

About the Role

We are seeking a charismatic and engaging individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers feel valued and entertained.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Deliver engaging and entertaining experiences for our customers, including hosting bingo games and other events.
  • Work collaboratively with the wider team to ensure seamless delivery of our services and high-quality customer experiences.
  • Contribute to the development and implementation of new ideas and initiatives to enhance customer engagement and satisfaction.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.
  • Strong problem-solving skills, with the ability to think creatively and resolve issues effectively.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and inclusive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work for a leading entertainment company, with a reputation for excellence and customer satisfaction.

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