Director of Digital Transformation
3 weeks ago
HICX is a leading provider of enterprise SaaS solutions for digital supplier management. Our company is dedicated to delivering innovative solutions to help businesses streamline their procurement processes.
About the Role:
We are seeking a seasoned professional to lead our Professional Services team and drive the successful implementation of our software solutions. The Director of Digital Transformation will be responsible for overseeing project delivery, managing a team of professionals, and ensuring customer satisfaction. This role requires a strong leader who can demonstrate natural leadership skills, oversee multi-phase client deliverables, and contribute to ongoing process improvement initiatives.
Key Responsibilities:
- Lead and manage a team of professionals who provide consulting and implementation services to customers. Our projects are organized into Portfolios, one of which you will be responsible for.
- Report to SVP of Professional Services
- Utilize some time as billable to customers by providing senior leadership on individual projects
- Attend customer project steering committee meetings and act as point of escalation for customers if required
- Manage customer relationships and ensure customer satisfaction
- Support the development and execution of the strategic vision and direction for the professional services organization by leading specific initiatives to improve our operations and financial performance
- Support the pre-sales team in customer acquisition
- Understand and scope the pipeline of on-sell opportunities at existing customers within your portfolio
- Develop and maintain relationships with key decision makers and influencers at customer and partner organizations
- Ensure that the professional services team has the necessary resources, tools, and processes to deliver high-quality services to customers
- Set goals and objectives for the professional services team, and provide coaching and development to team members
- Keep up to date with industry trends and developments, and stay abreast of new products and services from the company and competitors
- Represent the professional services organization to external stakeholders, such as industry analysts and customers
- Collaborate with other departments within the company and with external partners to drive cross-functional initiatives and strategies that support the growth and success of the professional services organization
- Support the development and management of the professional services budget
- Develop project scope and estimates for medium to large enterprise businesses, involving all relevant stakeholders and ensure technical feasibility
- Oversee the timely delivery of all projects, ensure they remain within the scope and within budget
- Develop project plans to track progress and monitor project performance
- Manage changes in project scope, schedule, and costs
- Prepare reports and present to senior management as needed
- Maintain relations with the client and all stakeholders
- Understand, assess, and develop mitigation plans for risks & issues in order to minimize the negative effects on a project
- Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects
- Champion the HICX implementation methodology, identify, and lead improvements
- Evaluate the performance of team members and providing feedback to improve their skills and capabilities
- Support development and implementation of policies and procedures for the professional services team, and create and maintain metrics to measure performance
- Initially, you'll be expected to lead a project with appropriate training & support to develop a deep understanding of our methodology and product offering
Requirements:
We are looking for a highly skilled professional with the following qualifications:
- 10+ years of professional experience leading software implementations (SaaS preferred)
- 5+ years of domain experience with procurement software such as SIM or P2P (Coupa, Ariba, Oracle, etc.)
- 5+ years of experience with procurement/supply chain processes and data in ERP (SAP, Oracle, PeopleSoft, etc.)
- Significant experience in enterprise transformation and implementation methodologies
- Excellent client-facing and internal communication skills
- Outstanding organizational skills including attention to detail and multi-tasking skills
- Strong practical experience with Microsoft Office
- Strong written and verbal communication skills
- Additional certification such as PMP or PRINCE II
Benefits:
We offer a range of benefits to support your career and well-being, including:
- Work from anywhere within the UK - we are a fully remote company.
- Private health insurance
- Flexible PTO - We offer 25 days of paid holiday per year + England Bank Holidays.
- Connect and socialize with the team during our company socials and off-site events.
- We celebrate special occasions with you - like your birthday Additional PTO for all employees during their birthdays.
- Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
- Work with a diverse, international team.
- Tons of amazing career opportunities in a fast-growing in-demand industry.
About Us:
HICX is a leading provider of enterprise SaaS solutions for digital supplier management. Our company is dedicated to delivering innovative solutions to help businesses streamline their procurement processes. We are a remote-first company with a diverse, international team, and we offer a range of benefits to support your career and well-being. If you are a highly skilled professional looking for a new challenge, apply now to join our team
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