Director of Digital Transformation

3 weeks ago


Liverpool, Liverpool, United Kingdom HICX Full time
Job Title: Director of Digital Transformation

HICX is a leading provider of enterprise SaaS solutions for digital supplier management. Our company is dedicated to delivering innovative solutions to help businesses streamline their procurement processes.

About the Role:

We are seeking a seasoned professional to lead our Professional Services team and drive the successful implementation of our software solutions. The Director of Digital Transformation will be responsible for overseeing project delivery, managing a team of professionals, and ensuring customer satisfaction. This role requires a strong leader who can demonstrate natural leadership skills, oversee multi-phase client deliverables, and contribute to ongoing process improvement initiatives.

Key Responsibilities:

  • Lead and manage a team of professionals who provide consulting and implementation services to customers. Our projects are organized into Portfolios, one of which you will be responsible for.
  • Report to SVP of Professional Services
  • Utilize some time as billable to customers by providing senior leadership on individual projects
  • Attend customer project steering committee meetings and act as point of escalation for customers if required
  • Manage customer relationships and ensure customer satisfaction
  • Support the development and execution of the strategic vision and direction for the professional services organization by leading specific initiatives to improve our operations and financial performance
  • Support the pre-sales team in customer acquisition
  • Understand and scope the pipeline of on-sell opportunities at existing customers within your portfolio
  • Develop and maintain relationships with key decision makers and influencers at customer and partner organizations
  • Ensure that the professional services team has the necessary resources, tools, and processes to deliver high-quality services to customers
  • Set goals and objectives for the professional services team, and provide coaching and development to team members
  • Keep up to date with industry trends and developments, and stay abreast of new products and services from the company and competitors
  • Represent the professional services organization to external stakeholders, such as industry analysts and customers
  • Collaborate with other departments within the company and with external partners to drive cross-functional initiatives and strategies that support the growth and success of the professional services organization
  • Support the development and management of the professional services budget
  • Develop project scope and estimates for medium to large enterprise businesses, involving all relevant stakeholders and ensure technical feasibility
  • Oversee the timely delivery of all projects, ensure they remain within the scope and within budget
  • Develop project plans to track progress and monitor project performance
  • Manage changes in project scope, schedule, and costs
  • Prepare reports and present to senior management as needed
  • Maintain relations with the client and all stakeholders
  • Understand, assess, and develop mitigation plans for risks & issues in order to minimize the negative effects on a project
  • Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Champion the HICX implementation methodology, identify, and lead improvements
  • Evaluate the performance of team members and providing feedback to improve their skills and capabilities
  • Support development and implementation of policies and procedures for the professional services team, and create and maintain metrics to measure performance
  • Initially, you'll be expected to lead a project with appropriate training & support to develop a deep understanding of our methodology and product offering

Requirements:

We are looking for a highly skilled professional with the following qualifications:

  • 10+ years of professional experience leading software implementations (SaaS preferred)
  • 5+ years of domain experience with procurement software such as SIM or P2P (Coupa, Ariba, Oracle, etc.)
  • 5+ years of experience with procurement/supply chain processes and data in ERP (SAP, Oracle, PeopleSoft, etc.)
  • Significant experience in enterprise transformation and implementation methodologies
  • Excellent client-facing and internal communication skills
  • Outstanding organizational skills including attention to detail and multi-tasking skills
  • Strong practical experience with Microsoft Office
  • Strong written and verbal communication skills
  • Additional certification such as PMP or PRINCE II

Benefits:

We offer a range of benefits to support your career and well-being, including:

  • Work from anywhere within the UK - we are a fully remote company.
  • Private health insurance
  • Flexible PTO - We offer 25 days of paid holiday per year + England Bank Holidays.
  • Connect and socialize with the team during our company socials and off-site events.
  • We celebrate special occasions with you - like your birthday Additional PTO for all employees during their birthdays.
  • Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
  • Work with a diverse, international team.
  • Tons of amazing career opportunities in a fast-growing in-demand industry.

About Us:

HICX is a leading provider of enterprise SaaS solutions for digital supplier management. Our company is dedicated to delivering innovative solutions to help businesses streamline their procurement processes. We are a remote-first company with a diverse, international team, and we offer a range of benefits to support your career and well-being. If you are a highly skilled professional looking for a new challenge, apply now to join our team



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