Customer Experience Specialist
6 days ago
We are looking for a skilled and enthusiastic Customer Experience Specialist - Vehicle Services to join our team at Olympus Recruitment. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the highest standards of vehicle maintenance and repair.
About the Role:In this role, you will be the primary point of contact for our customers, working closely with our technicians to diagnose issues and recommend services. You will also be responsible for maintaining accurate customer records, communicating with the parts department, and promoting additional services and products.
Responsibilities:- Manage customer relationships and provide exceptional service.
- Diagnose vehicle issues and recommend services.
- Maintain accurate customer records.
- Communicate effectively with the parts department.
- Promote additional services and products.
- Proven experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work well under pressure.
- Proficient in using computers and automotive service software.
- Valid driver's license.
We offer a competitive salary of approximately £28,000 - £35,000 per annum, depending on experience, plus commission structure, ongoing training and professional development opportunities, a friendly and supportive work environment, and employee discounts on services and products.
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