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Bookings Team Lead

2 months ago

Nottingham, Nottingham, United Kingdom Ramsay Health Care Full time

Job Summary

The ERS Bookings Lead will be responsible for the day-to-day running of the ERS system, patient pathways, and patient appointment system. This role requires a high level of organization, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities

  • Manage the ERS system, patient pathways, and patient appointment system to ensure smooth operations and high levels of customer satisfaction.
  • Lead a small team of bookings assistants and administrators, providing guidance and support as needed.
  • Develop and implement processes to improve efficiency and productivity within the bookings team.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze data to identify trends and areas for improvement.

Requirements

  • Proven experience in a similar role, with a strong understanding of ERS systems and patient pathways.
  • Excellent communication and leadership skills, with the ability to motivate and guide a team.
  • High level of organization and attention to detail, with the ability to work under pressure.
  • Ability to analyze data and identify trends, with a focus on continuous improvement.
  • Strong knowledge of IT packages and systems, with the ability to troubleshoot and resolve issues.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.