IT Support Team Lead
3 days ago
Careers Plus is seeking a skilled and experienced Lead IT Support Engineer to join our dynamic and forward-thinking technology company. As a key member of our IT support team, you will play a critical role in providing top-tier IT support and solutions to our diverse client base.
Key Responsibilities:- 2nd Line Support: Provide expert-level support for complex IT issues, including troubleshooting, diagnostics, and resolution across a variety of technologies.
- Client Interaction: Act as the primary point of contact for key clients, ensuring their IT needs are met with professionalism and efficiency.
- Team Leadership: Mentor and support junior IT engineers, sharing knowledge and best practices to foster a high-performing team.
- Incident Management: Lead the response to major incidents, ensuring timely resolution and minimal impact on clients.
- Project Involvement: Participate in or lead IT projects, from planning and design through to implementation and support.
- Continuous Improvement: Identify areas for improvement in processes, tools, and client interactions.
- Experience: Minimum of 5 years of experience in an IT support role, with at least 2 years in a 2nd line support position.
- Technical Skills: Proficient in supporting a range of technologies, including but not limited to Windows Server, Active Directory, Office 365, networking, and virtualization.
- Client-Facing Skills: Strong communication and interpersonal skills, with a proven ability to manage client relationships effectively.
- Leadership Abilities: Experience in mentoring or leading a team of IT professionals.
- Problem-Solving: Excellent troubleshooting skills with a methodical approach to resolving technical issues.
If you are a skilled 2nd line engineer with a passion for client service and leadership, we want to hear from you.
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3 weeks ago
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